Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Contractual Regtech information
See salary details
$8.65 - $14.29
1% of jobs
$14.29 - $19.93
5% of jobs
$23.33 is the 25th percentile. Wages below this are outliers.
$19.93 - $25.57
31% of jobs
$25.57 - $31.21
12% of jobs
The median wage is $31.77 / hr.
$31.21 - $36.84
11% of jobs
$36.84 - $42.48
14% of jobs
$43.33 is the 75th percentile. Wages above this are outliers.
$42.48 - $48.12
11% of jobs
$48.12 - $53.76
1% of jobs
$53.76 - $59.40
4% of jobs
$59.40 - $65.03
9% of jobs
$65.03 - $70.67
2% of jobs
$8
$38
$70
How much do contractual regtech jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for contractual regtech in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.
What cities are hiring for Contractual Regtech jobs?
Cities with the most Contractual Regtech job openings:
What are the most commonly searched types of Regtech jobs?
The most popular types of Regtech jobs are:
What states have the most Contractual Regtech jobs?
States with the most job openings for Contractual Regtech jobs include:
Full-time
Re-posted 17 days ago
Job description
Your role:
As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.
Your responsibilities:
- Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
- Own and drive customer success strategy for engaging with the world's top finance and regulated companies
- Develop and drive strategic best practices for customer success and engagement
- Build strategies to drive adoption, retention, and expansion with our largest customers
- Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
- Actively engage with customers throughout the relationship lifecycle
- Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
- Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
- Report on and own KPIs for strategic and enterprise customers
- Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes
About you:
- Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
- 8+ years of management experience for mid-to-large size teams
- Experience in complex contractual negotiations with solid understanding of customer expansion
- Strong leader and motivator with a track record of exceptional performance
- Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
- Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
- Professional business manner with the ability to establish relationships with executive stakeholders
- Outstanding communication and organizational skills with strong attention to detail
- Excellent listening and interpersonal skills
- Highly motivated and energetic, with strong analytical and problem-solving skills
- Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
- Compliance/finance industry knowledge or management consulting experience a plus