Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Quick apply
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Director, Customer Success
New York, NY · On-site
... RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of ... Experience in complex contractual negotiations with solid understanding of customer expansion
Contractual Regtech information
See salary details
$8.65 - $14.29
1% of jobs
$14.29 - $19.93
5% of jobs
$23.33 is the 25th percentile. Wages below this are outliers.
$19.93 - $25.57
31% of jobs
$25.57 - $31.21
12% of jobs
The median wage is $31.77 / hr.
$31.21 - $36.84
11% of jobs
$36.84 - $42.48
14% of jobs
$43.33 is the 75th percentile. Wages above this are outliers.
$42.48 - $48.12
11% of jobs
$48.12 - $53.76
1% of jobs
$53.76 - $59.40
4% of jobs
$59.40 - $65.03
9% of jobs
$65.03 - $70.67
2% of jobs
$8
$38
$70
How much do contractual regtech jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for contractual regtech in the United States is $38.10, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $45.19 per hour, depending on experience, location, and employer.
What cities are hiring for Contractual Regtech jobs? Cities with the most Contractual Regtech job openings:
What are the most commonly searched types of Regtech jobs? The most popular types of Regtech jobs are:
What states have the most Contractual Regtech jobs? States with the most job openings for Contractual Regtech jobs include:
Other
Re-posted 6 days ago
Job description
Your role:
As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.
Your responsibilities:
- Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
- Own and drive customer success strategy for engaging with the world's top finance and regulated companies
- Develop and drive strategic best practices for customer success and engagement
- Build strategies to drive adoption, retention, and expansion with our largest customers
- Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
- Actively engage with customers throughout the relationship lifecycle
- Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
- Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
- Report on and own KPIs for strategic and enterprise customers
- Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes
About you:
- Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
- 8+ years of management experience for mid-to-large size teams
- Experience in complex contractual negotiations with solid understanding of customer expansion
- Strong leader and motivator with a track record of exceptional performance
- Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
- Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
- Professional business manner with the ability to establish relationships with executive stakeholders
- Outstanding communication and organizational skills with strong attention to detail
- Excellent listening and interpersonal skills
- Highly motivated and energetic, with strong analytical and problem-solving skills
- Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
- Compliance/finance industry knowledge or management consulting experience a plus