Contractual Intuit Customer Service Jobs (NOW HIRING)

Intuit is a global financial technology platform serving over 100 million customers through TurboTax, QuickBooks, Credit Karma, and Mailchimp. With $16B+ in annual revenue, Intuit's mission is powering prosperity - helping individuals, small businesses, and the self-employed manage their financial lives.

The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time - intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables ~$3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26.

Come join Intuit's Customer Success Organization as the Director of Product Management responsible for our Expert Management Platform PM organization.  This role is responsible for the platform itself and related tools across the enterprise. This product leader will be responsible for the strategy and execution of the Virtual Expert Management Platform, that leads areas like AI-native Workforce Management, Expert Ops, Collaboration and Contact Management.

The ideal candidate will have a proven track record of delivering new technology and experiences at scale in highly cross-functional organizations. You will be responsible for leading a team of highly skilled product leads and managers and coaching them in the product management craft. You must have excellent collaboration skills and be able to work effectively with internal and external partners, including technologists, engineers, product managers, and senior leadership. You must also have a background in using cutting edge AI tools and technologies to scale a given platform across each of your respective customer and business segments.

If you are passionate about customers (internal and external) and thrive in a role where people, process, and technology can fuel growth and innovation, then we want to hear from you! Join our team and help us build the systems and processes that will drive Intuit's success.

VEP is at an inflection point - transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale.

Responsibilities

• Big Vision! Help define where our Virtual Expert Platform will be in the next 3-5 years.

• Be a transformational leader. Define clear roles and responsibilities for the team and outline how they will achieve your vision.

• Elevate the craft. Bring a strong background in product management and coach the team to do amazing things.

• Operate with rigor, from planning to delivery. Ensure we have robust roadmaps that align to the needs of our customers and our business, and ensure that we deliver with excellence.

• Be an example for exceptional cross-functional partnership. Develop the right relationships with key partners in engineering, design and stakeholders across the enterprise.

• Bring expertise. Know the external landscape for world class platforms and what makes them effective & successful. Challenge us to change and stay on the cutting edge.

• Guide us through build/buy and configure/customize decisions in partnership with engineering

• Deliver outcomes. Know our customers and the business, cut through the noise and make sure the most important outcomes are achieved!

• Lead a geographically dispersed team of product managers and set them up for success in partnering with their quad peers

Qualifications

• 12+ years designing and delivering world-class SaaS products in a Product Management leadership role.

• Deep domain expertise and experience on large-scale software SaaS/PaaS platforms, like CRM, WFM, ERP, CDP etc enabling domain experts, product support & sales teams to deliver delightful customer experiences.

• Technically inclined in a way that they can brainstorm with senior engineers with ease

• Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment

• Strong understanding of business processes & technology foundations for human assisted and AI-native engagements like  Intuit's QuickBooks Live and TurboTax Live

• A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.

• A strong leader, skilled at storytelling and communication with proven ability to credibly drive conversations with sr leaders - ability to define a clear strategic narrative to support your POV is critical.

• Highly skilled in developing and executing a successful product roadmap.

• Experience with Agile development and methodologies. Knows how to plan with rigor and clarity to deliver results with speed.

• Experience managing consultants and professional service providers, sourcing new vendors, and managing associated expense budgets.

• Proven expertise leading cross-functional teams to launch large-scale projects on-time.

• A strong sense of urgency to help internal customers drive business growth via ability to identify insights and deliver a quality, innovative experience quickly.

• BS or B.Tech degree, MBA preferred, or equivalent work experience.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.