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The Account Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader mustanticipateclient needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability.

Primary Responsibilities

Exceeding Client Expectations Through Strategic Partnership

• Executes the vision and strategy of the account plan, ensuring clientobjectivesand interests are consistently met and exceeded

• Acts as a Strategic Partnerby connecting teams across regions and services, driving the fundamentalmindsetand bringing strategic direction to complex client relationships

• Demonstrates Proactive Leadershipbyanticipatingwhere clients are heading and positioning teams for success, connecting dots across organizational silos

• Develops,managesand implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment

• Responds to client issues with expedient, professional solutions that strengthen long-term partnerships

Building and Managing High Performing Teams with Accountability

• Maintains Strategic Accountabilityby staying close enough to major work initiatives without micromanaging day-to-day operations

• Ensures the best qualified candidates are hired for all roles on the account

• Buildsactionable and measurable career development plans for all direct reports

• Drives Best Practiceson account while bringing in external speakers and off-account experts to enhance team capabilities

• Updates Metro Plans opportunisticallyrather than limiting updates to the contractual two per year requirement

• Embodies the firm's values and core behaviors of collaboration,integrityand excellence

• Advances diversity and inclusion priorities through strategic talent moves including hiring,rotationand promotion

• Identifiesandgroomssuccessors to key roles

Achieving Financial Results Through Strategic Growth

• Presents annual account plans including keyobjectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies

• Proactively manages account budgets whileidentifyingopportunities to generateadditionalrevenue

• Retains all current business lines and expands the book of business beyond existing product lines or geography

• Mitigates organizational risk bymaintainingA/R below60 dayspayable

Contributing to Company Growth and Innovation

• Showcases Excellenceby bringing leading practices and innovations from the account to the broader organization

• Leverages Relationshipsto bring flexibility andexpertiseto the entire team,demonstratingbest-in-class service delivery

• Identifiesopportunities within professional networks to generateadditionalrevenue, engaging cross-functional resources effectively

• Demonstrates Courageby challenging the status quo on both client and internal sides to drive continuous improvement

• Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence

Key Attributes Required

Strategic Leadership

• Strategic Partnership Mindset: Ability to connect teams across regions and services while driving fundamental business strategy

• Proactive Vision:Anticipatesclient direction and positions teams for future success

• Exemplary executive presence with gravitas to command respect internally and externally

Operational Excellence

• Balanced Accountability: Close enough to major initiatives without over-engaging in daily operations

• Best Practice Driver: Continuouslyseeksand implements leading practices both on and off account

• Courageous Leadership: Willing to challenge existing processes and assumptions for better outcomes

Relationship Management

• Flexible Relationship Approach: Brings adaptability andexpertiseto entire team dynamics

• Excellence Showcase:Demonstratesand promotes expert capabilities across the account

• Commercial astuteness with ability to recognize growthleversand productivity drivers

Business Acumen

• Financially astute with strong commercial orientation and financial acumen

• Results-driven with ability to take quick, decisive corrective action when needed

• Obsessed with customer behaviors and industry trend analysis

• Transformational leadership capabilities with energy and resilience to drive change

Requirements

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience

• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies

• Extensive experience hiring, training, andretaininglarge teams (100+) in client service environments

• Demonstrated budget management experience with strategic financial oversight

• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred

• Experienceoperatingeffectively in complex, large, heavily matrixed organizations