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Contractual Dispute Resolution Analyst Jobs (NOW HIRING)

ECI Software Solutions

Dispute Analyst

Roanoke, TX · Hybrid

Dispute Analyst Division: Corporate Location: Westlake, TX (Hybrid; Wednesdays in the office) Team ... Root Cause Analysis & Resolution * Investigate the underlying causes of customer complaints.

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Ability to analyze, investigate and achieve results * Computer proficiency in Windows-based systems

Exponent Inc.

Principal - Dispute Resolution

Alexandria, VA · On-site

$230K - $320K/yr

... Dispute Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA ... Preparing analyses and expert reports related to construction delay, cost, damages, lost profits ...

xAI

Dispute Analyst - X Payments

Bastrop, TX

X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer ... Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ...

Apply Early

xAI

Dispute Analyst - X Payments

Bastrop, TX

X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer ... Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ...

xAI

Dispute Analyst - X Payments

Bastrop, TX · On-site

X Payments seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer ... Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone ...

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How much do contractual dispute resolution analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for contractual dispute resolution analyst in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.
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Contractual Dispute Resolution Analyst jobs near you
Dispute Analyst

Dispute Analyst

ECI Software Solutions

Roanoke, TX • Hybrid

Full-time

Posted 15 days ago

Job description

Dispute Analyst

Division: Corporate

Location: Westlake, TX (Hybrid; Wednesdays in the office)

Team: Finance – AR/Collections

Reporting To: Global Director of Accounts Receivable

Role Profile

The Dispute Analyst is responsible for investigating and identifying the root causes of customer complaints, recommending appropriate resolutions, and collaborating with internal departments to ensure timely and effective issue resolution.

This role requires a proactive individual with excellent communication skills, capable of working cross-functionally with departments such as Finance, Accounting, Sales, Customer Support, Legal, and Collections to manage customer accounts accurately and efficiently.

Key Responsibilities

Case Management – Escalated Accounts

  • Manage escalated customer accounts within a specific product or division.
  • Support cases where standard Accounts Receivable processes have not resolved customer issues.
  • Responding to customer inquiries related to disputes and accounting concerns.
  • Reconcile customer accounts and resolve disputes in a timely manner.
  • Communicate with internal stakeholders regarding collections and account issues.
  • Provide customer support via phone and email for dispute-related matters.

Root Cause Analysis & Resolution

  • Investigate the underlying causes of customer complaints.
  • Recommend and communicate appropriate solutions to resolve issues.

Overdue Account Management

  • Monitor and review accounts with aged outstanding balances.
  • Coordinate with legal counsel and identify accounts for submission to external collection agencies to recover overdue funds.

Reporting & Documentation

  • Provide monthly reports and commentary to Division Leaders.
  • Support month-end and year-end closing activities.
  • Document collection efforts and maintain accurate records.
  • Utilize systems such as NetSuite, Salesforce, and BlueSnap AR Automation for tracking and reporting.

This role plays a vital part in month-end and year-end accounting processes, and, as such, additional evening and weekend work during these periods may be required.

Qualifications

  • Bachelor’s degree in finance, accounting, or a related field.
  • Minimum of 5 years of relevant experience in a similar role.
  • Strong organizational, administrative, and financial skills.
  • Proficient in ERP and financial software systems; experience with Salesforce is a plus.
  • Advanced proficiency in Microsoft Excel and Word.
  • Strong analytical and problem-solving skills; detail-oriented and results-driven.
  • Customer-focused with a commitment to delivering high-quality, accurate work.
  • Willingness to work overtime as needed.

This job description describes the general duties of the role and is not intended to be an exhaustive list of tasks and responsibilities. You may be required to undertake any additional tasks or responsibilities as identified by your manager that would reasonably be expected to come under the general scope of this role profile. This job description may be reviewed and updated from time to time in accordance with business needs.

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