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Contractual Customer Service Researcher Jobs (NOW HIRING)

Flat Branch Home Loans

Customer Service Specialist

$18 - $21/hr

The Customer Service Specialist is responsible for providing our internal and external customer ... Researching and resolving routine to moderately complex problems and inquires. * May generate ...

GTT, LLC

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Manhattan, NY · Remote

$20 - $22/hr

Research inquiries and consistently provide accurate information to resolve internal and external ... Understand and adhere to all administrative and contractual policies and procedures. * Contribute ...

Conflux Systems

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Cary, NC · On-site

$16.25 - $22.25/hr

This position owns end-to-end planning, scheduling, and customer communication for service events, ensuring contractual commitments are met while optimizing field resource utilization. The role ...

GTT, LLC

Customer Service Representative

Irvine, CA · Remote

$22 - $24/hr

Research inquiries and consistently provide accurate information to resolve internal and external ... Understand and adhere to all administrative and contractual policies and procedures. * Contribute ...

Global Technical Talent

Customer Service Representative

$16.50 - $22.25/hr

Research inquiries and consistently provide accurate information to resolve internal and external ... Understand and adhere to all administrative and contractual policies and procedures. * Contribute ...

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Hope's Global Getaways

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$18.50 - $23/hr

Research travel options and availability using approved company systems * Review booking details ... Excellent customer service and communication skills * Strong organizational abilities and attention ...

Element

Customer Service Rep

Enfield, CT · On-site

$21 - $23/hr

... technical, contractual, and compliance requirements are met prior to order acceptance and ... From early R&D, through complex regulatory approvals and into production, our global laboratory ...

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As of Aug 16, 2026, the average hourly pay for contractual customer service researcher in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Contractual Customer Service Researcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist

Flat Branch Home Loans

Remote

$18 - $21/hr

Full-time

Posted 23 days ago

Job description

Job Type
Full-time
Description
Basic Description:
The Customer Service Specialist is responsible for providing our internal and external customer's excellent customer service and handling inbound and outbound calls/customer contact within the Servicing Department, along with providing excellent customer service, researching customer inquiries and collecting payments for mortgage accounts. This position may also encompass different tasks from other areas within the Servicing Department.
Responsibilities:
  • Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments as needed to resolve inquires.
  • Builds and maintain business relationship with our mortgage customers by providing prompt and accurate service to promote customer loyalty.
  • First point of contact, responsible for answering and resolving inbound calls from our mortgage customers, Loan officers and or other departments.
  • Perform outbound collection calls and/or create correspondence regarding agency specific loans: FNMA/FHLMC/FHA/VA/USDA.
  • Researching and resolving routine to moderately complex problems and inquires.
  • May generate reports and or complex project work as needed.
  • Processing routine to complex customer transactions and account maintenance.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification.
  • Written Communication - Writes clearly and informatively, Edits work for spelling and grammar.
  • Responds to customer correspondence, types of letters, prepares forms, and other documents.
  • Assists with annual escrow analysis and year end statements.
  • Coordinates and processes payoff requests for various title companies or customers.
  • Any other duties as assigned.

Requirements
Qualifications & Skills:
Must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Flat Branch expects characteristics that encompass strong work ethic, dependability, a team-oriented approach, and always maintaining a positive attitude.
Education:
  • 1-2 years of customer service experience, required
  • 1-2 years of mortgage customer service and/or mortgage experience, preferred
  • The equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
  • Prolonged periods sitting at a desk and working on a computer.

Communication /Language Skills:
Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, coworkers/peers, and other employees of the organization. Communicate through e-mail, good typing, spelling, and written communication skills are necessary.
Salary Description
$18-$21/Hour

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