Contract Web Offset Printing Jobs in Rochester, NY

Pay: From $22.50 per hour

Job Type

Full-time

Location

Henrietta, NY (In Person)

Join the Pixos Print Team!

Are you a detail-oriented customer service professional who thrives in a fast-paced environment? Do you enjoy managing projects, solving problems, and working with customers from start to finish?

Pixos Print is looking for a Customer Service Specialist / Production Planner to help coordinate print projects from estimating through production and delivery. If you enjoy working with people, staying organized, and making sure every project exceeds customer expectations, we’d love to hear from you.

About Pixos Print

Pixos Print is a privately owned commercial printing company serving Greater Monroe County and the surrounding area since 2001. We provide a full range of printing services, including digital, offset, large format, mailing, and finishing solutions. Our team of 15 dedicated employees is committed to delivering exceptional quality, outstanding customer service, and innovative print solutions. As we continue to grow, we’re looking for talented individuals who share our commitment to excellence.

Responsibilities

·         Communicate with customers and sales representatives to determine the complete scope of each project.

·         Prepare estimates, enter orders, and manage projects from order entry through delivery using our job tracking and invoicing system.

·         Coordinate production schedules by collaborating with internal departments.

·         Work directly with vendors to obtain pricing and turnaround times.

·         Ensure accurate and timely processing of customer approvals and project information.

·         Respond promptly to customer inquiries and provide outstanding customer service.

·         Resolve customer issues professionally while implementing solutions to prevent future occurrences.

·         Maintain a customer-focused environment with an emphasis on quality, accuracy, and on-time delivery.

·         Provide administrative support and assist other departments as needed.

·         Report directly to the Customer Service Manager.

Qualifications

Education & Experience

·         Bachelor’s degree preferred.

·         One to three years of related customer service, project coordination, or printing industry experience preferred.

Technical Skills

·         Proficiency with Microsoft Excel, Word, and Adobe Acrobat.

·         Understanding of commercial printing processes is a plus.

Preferred Experience

·         Basic knowledge of Adobe Creative Suite.

·         Experience with PrintSmith Vision.

·         Experience with web-to-print solutions.

·         Knowledge of USPS mailing processes.

Skills & Attributes

We’re looking for someone who is:

·         Highly organized with exceptional attention to detail.

·         Able to manage multiple priorities in a fast-paced environment.

·         Self-motivated and capable of working independently and as part of a team.

·         An excellent written and verbal communicator.

·         Customer-focused with strong problem-solving skills.

·         Accountable, dependable, and committed to delivering quality work.

Benefits

We offer a competitive benefits package, including:

·         401(k)

·         401(k) Matching

·         Health Insurance

·         Dental Insurance

·         Vision Insurance

·         Life Insurance

·         Flexible Spending Account (FSA)

·         Paid Time Off

·         Flexible Schedule

Schedule

·         Monday through Friday

·         Full-time

·         In-person position (Remote work not available)

Compensation

Starting Pay: From $22.50 per hour, based on experience and qualifications.

Why Join Pixos Print?

At Pixos Print, every employee plays an important role in our success. You’ll join a collaborative team where your ideas are valued, your work makes an impact, and you’ll have opportunities to grow with a company that continues to invest in its people and customers.

If you’re passionate about customer service, enjoy managing projects, and want to build your career with a growing commercial printer, we’d love to hear from you.

Apply today and become part of the Pixos Print team!