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Contract User Researcher Jobs in Texas (NOW HIRING)

ONE Elite Staffing

UI/UX Business Analyst

Austin, TX · On-site

$75 - $80/hr

Contract: 6+ Months UI/UX BUSINESS ANALYST Special Requirements: * Must have a current LinkedIn ... The assignment will ensure design decisions are grounded in user experience and research and adhere ...

Titan Technologies, LLC

The JCO Development and Sustainment contract will provide rapid capability development and ... Research, evaluate, and recommend emerging technologies, tools, and methodologies to enhance ...

TEKsystems

UX Content Strategist - 100% REMOTE

Dallas, TX · On-site +1

$60 - $65/hr

Partner with UX Strategists, Researchers, Designers, Product Managers, and Accessibility ... Experience Level Expert Level Job Type & Location This is a Contract position based out of Dallas ...

J&J Maintenance

Assistant Contract Maint Mgr

Austin, TX · On-site

$120K/yr

Perform on-site user research, documentation, planning, coordination, and market research * Review ... Contract: Camp Humphreys, Korea Salary: $120,000 Housing Allowance: $2500.00/month Education ...

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Showing results 21-40

All JobsContract User Researcher JobsContract User Researcher Jobs in Texas

Contract User Researcher information

What is the difference between Contract User Researcher vs Full-Time User Researcher?

AspectContract User ResearcherFull-Time User Researcher
Employment TypeTemporary, project-basedPermanent, ongoing
CredentialsTypically requires relevant experience and research skillsRequires similar credentials, often with additional benefits
Work EnvironmentFreelance or agency settings, remote or onsiteIn-house, team-based, often onsite or hybrid
Industry UsageCommon in tech, consulting, and startupsWidely used across industries with dedicated research teams

The main difference between a Contract User Researcher and a Full-Time User Researcher lies in employment status and work arrangement. Contract roles are temporary and project-focused, offering flexibility but less job security. Full-time roles provide stability and ongoing team integration. Both roles require similar skills and credentials, but the work environment and employment terms differ significantly.

What are the key skills and qualifications needed to thrive as a contract user researcher, and why are they important?

To thrive as a Contract User Researcher, you need expertise in qualitative and quantitative research methods, user experience principles, and a degree in human-computer interaction, psychology, or a related field. Familiarity with tools like UserTesting, Optimal Workshop, and analytics platforms, along with knowledge of usability testing protocols, is typically required. Outstanding communication, adaptability, and the ability to synthesize complex insights make someone stand out in this client-facing, project-based role. These skills ensure actionable, user-centered recommendations that drive product improvements and meet client objectives within tight timelines.

What are some common challenges faced by contract user researchers when joining new projects, and how can they be addressed?

Contract user researchers often face the challenge of quickly getting up to speed with the product, team dynamics, and existing research processes. Since contracts are usually for a limited duration, there's a need to rapidly build relationships and understand project goals to deliver actionable insights. To address these challenges, it's important to schedule early meetings with key stakeholders, review any existing research documentation, and set clear expectations for deliverables and timelines. Proactively communicating findings and being adaptable to different team workflows can also help establish trust and ensure a successful research engagement.

What is a contract user researcher?

Contract user researchers are professionals hired on a temporary or project basis to conduct research focused on understanding users' needs, behaviors, and experiences with products or services. They use various methods, such as interviews, surveys, usability testing, and field studies, to gather insights that inform design and business decisions. Unlike full-time employees, contract user researchers typically work for a specific duration or on particular projects, offering flexibility for both the employer and the researcher. Their expertise helps organizations create user-centered products and improve customer satisfaction.

What are the most commonly searched types of User Researcher jobs in Texas?

The most popular types of User Researcher jobs in Texas are:

Contract User Researcher jobs near you
Infographic showing various Contract User Researcher job openings in Texas as of August 2026, with employment types broken down into 1% Internship, 88% Full Time, 3% Part Time, and 8% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution.

User Support Specialist - Journeyman

ASM Research

San Antonio, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The User Support Specialist - Journeyman provides tiered technical support to end users in a mission-critical enterprise environment, resolving hardware, software, and network issues while maintaining high levels of customer service and system availability. The role focuses on managing support requests through IT service management tools, ensuring timely resolution, accurate documentation, and adherence to service level agreements for "Basic Support" tier services. The specialist also supports user onboarding, access management, training, and knowledge base development to improve user experience and overall support quality.
Key Responsibilities
  • Troubleshoot hardware, software, and network issues using structured diagnostic methodologies, resolving problems within defined scope and escalating complex issues to specialized teams as appropriate.
  • Manage incidents and service requests using ITSM tools such as ServiceNow or Jira, ensuring all interactions are logged, tracked, and updated with clear status and resolution details.
  • Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation.
  • Handle user account provisioning, password resets, and basic access control in secure environments, following established access management and DoD 8140 compliance procedures.
  • Contribute to the creation and maintenance of knowledge base content, including support articles and FAQs, based on resolved tickets and recurring issues.
  • Monitor ticket queues to meet established service level agreements (SLAs) for response and resolution times, performing trend analysis on recurring issues to inform process improvements.
  • Participate in user training and adoption activities for enterprise systems and tools, helping users understand common procedures, best practices, and self-service options.
  • Collect and report user feedback related to support interactions, using this information to recommend improvements to support processes and documentation.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 4-7 years of experience providing end-user support or help desk services in technical environments, ideally within enterprise or government IT settings.
  • Demonstrated ability to perform basic to intermediate troubleshooting of hardware, software, and network connectivity issues and to resolve standard user requests.
  • Experience using ticketing systems (e.g., ServiceNow, Jira) to document, track, and close incidents and service requests in accordance with SLAs and support standards.
  • Proficiency in multi-channel communication, including phone, email, chat, and in-person interactions, with strong customer service and documentation skills.
  • Experience with user account management, password resets, and basic access control in secure environments, with the ability to follow established security and compliance procedures.
  • Must meet DoD 8140 requirements and hold an active Secret clearance, and must be a U.S. citizen eligible to work in a federal IT environment.

Preferred Qualifications
  • Familiarity with ITIL service management frameworks and best practices for incident, request, and knowledge management.
  • Experience supporting enterprise or government IT systems, including remote and distributed user bases.
  • Professional certification such as CompTIA A+, Network+, Security+, or ITIL Foundation.

Experience identifying recurring issues from ticket data and contributing to continuous improvement initiatives in support operations
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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