Contract Technical Communications Manager Jobs (NOW HIRING)

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The Slate Communications Manager supports student communication deployment within the Technolutions Slate CRM, including all system communications features and external-facing portals. This role requires a high level of collaboration with and support to constituents in academic and administrative departments throughout Augusta University who are communicating enrollment and engagement actions to prospective and continuing students. The Manager serves as a primary support between Slate and its users, providing training, support, and guidance on student communication best practices and system functionality. General responsibilities include system-wide communications management, monitoring, and reporting with a focus on the efficiency and effectiveness of communications/information disseminated from Slate.
Responsibilities
The duties include, but are not limited to:
COMMUNICATIONS MANAGEMENT:

• Collaborate with institutional partners and user groups to create and streamline student communications, including email, text, voice, and print campaigns.
• Advise on messaging content, cadence, and design to best serve client needs.
• Aid student communicators in choosing the best communication modality and system, aligning with institutional best practices and policy.
• Ensure compliance with institutional branding and imagery.
• Ensure timely delivery of information.
• Monitor key metrics, including deliverability analysis and effectiveness.
• Design and maintain internal and external-facing portals for a client-centered experience.
• Collaborate with other student communication system managers, such as myAugusta, to ensure message consistency.

USER SUPPORT & TRAINING:

• Serve as support and champion for all Slate users.
• Provide regular, in-depth training to users and maintain training resources available on demand.
• Communicate system enhancements and updates in non-technical terms and provide training and documentation on communication, template, and folder organization structure.
• Collaborate with faculty, staff, and administrators to understand communication/information needs and advocate for system enhancements to meet those needs.
• Maintain thorough documentation, including folder structure and template management, to ensure continuity and knowledge sharing.

SYSTEM ADMINISTRATION:

• Develop, implement, and support the deployment of the Slate CRM to address the business needs of the university and its stakeholders.
• Configure and customize Slate communications and information-sharing strategies to meet high standards required for student and user experience.
• Document business requirements and translate them into system needs, including creating development plans and outcomes.
• Promote efficiency and accuracy by expanding Slate use for institutional and departmental communications to students.

REPORTING & MAINTENANCE:

• Create delivery and communication reports using relevant business analytics tools, ensuring they meet the needs of functional users.
• Maintain policies and organization for Slate Deliver, campaigns, templates, Slate Credits, and Portals.

OTHER DUTIES:

• Contribute to the overall success of Enrollment Management and Augusta University by performing other essential duties and responsibilities as assigned by the supervisor.
• Serve and actively engage on various institution, division, and unit committees to contribute to overall undergraduate student enrollment, retention, and success.

Required Qualifications
Bachelors degree from an Accredited College or University and 2 years experience in communications, marketing, advertising, information technology, college admissions, or other related field.
Preferred Qualifications
Experience in Higher Education.
Experience in communications design, CSS, or SQL.
Experience with Technolutions Slate CRM.
Experience training system end-user.
Knowledge, Skills, & Abilities
KNOWLEDGE

• Knowledge of integrated institutional/information systems.

SKILLS

• Demonstrated innovative thinking and the ability to develop effective solutions for complex challenges within experiential processes.
• Demonstrated adaptability in applying new knowledge and skills to optimize system functionality and improve user experiences.
• Ability to execute change management principles, enabling effective adoption of new technologies and processes within the institution.
• Proficient in Microsoft Office and other computer software/databases.

ABILITIES

• Ability to maintain knowledge of Augusta University policies and procedures.
• Ability to maintain knowledge of USG rules and regulations.
• Ability to plan and work independently.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain technical documentation and SOPs.
• Ability to explain complex information in clear, non-technical language.
• Ability to collect, interpret, and report on data trends related to communication metrics and campaign performance.
• Ability to become an adept user of Technolutions Slate CRM and its applications for information sharing.
• Ability to develop and maintain reports for ad-hoc reporting needs.
• Ability to lead cross-functional projects, define objectives, and coordinate with team members to achieve goals.
• Ability to execute change management principles, enabling effective adoption of new technologies and processes within the institution.

Shift/Salary/Benefits
Shift: Days; M-F (Work outside of normal business hours may be required)
Pay Band: B10
Salary: $52,500.00/Annually-$65,600.00/Annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365