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Contract Remote Inbound Customer Service Representative Jobs in Oklahoma

Liveops

Remote Customer Service Agent

Norman, OK · Remote

$13.50 - $18.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Broken Arrow, OK · Remote

$13.50 - $18.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Lawton, OK · Remote

$15.25 - $20.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Stillwater, OK · Remote

$14.50 - $19.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Yukon, OK · Remote

$13 - $17.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Tulsa, OK · Remote

$14.25 - $19/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Edmond, OK · Remote

$14 - $18.75/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Liveops

Remote Customer Service Agent

Oklahoma City, OK · Remote

$14.50 - $19.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...

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All JobsContract Inbound Customer Service Representative JobsContract Remote Inbound Customer Service Representative JobsContract Remote Inbound Customer Service Representative Jobs in Oklahoma

Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Oklahoma? The most popular types of Remote Inbound Customer Service Representative jobs in Oklahoma are:
Contract Remote Inbound Customer Service Representative jobs near you

Legal Customer Service Representative I (Russian Bilingual)18

Love's Travel Stops and Country Stores

Oklahoma City, OK • Remote

$18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Love's Travel Stops rating

5.9

Company rating: 5.9 out of 10

Based on 798 frontline employees who took The Breakroom Quiz

395th of 731 rated retailers

Job description

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits: * $18 p/hr * Paid Time Off * Flexible Scheduling * Medical/Dental/Vision Insurance after 30 days * Career Development * Hiring Immediately

Welcome to TVC! The Outbound Legal Customer Service Representative (Legal CSR) acts as the first point of contact for our Pro-Driver members, answering and managing their inquiries for information or service.

Job Functions: 

  • Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls.
  • Place a minimum of 10 outbound calls by phone call, per hour
  •  Achieve and maintain a maximum 5-minute average call handle time
  • Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
  • Obtain specific information about membership and input into TVC personal portal
  • Precisely note member files that accurately reflects the interaction
  • Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
  • Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
  • Submit planned leave requests 6 or more business days prior to the time being requested
  • Maintain good attendance by being present and available during assigned shifts
  • Report directly to Supervisor1 business day or more in advance for unplanned leave or emergencies.
  • Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant 
    Message and Teams Meetings.)
  • Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
  • Staying aware of TVC Pro-Driver policies, plans, services, and procedures.
  • Perform all other duties as assigned and required
  • Employee will be expected to handle inbound calls in the event the outbound call volume is low. 

Experience and Qualifications:                                                                                                                    

    • High School Diploma (or GED) required (or relevant work experience)
    • 2+ years customer service experience
    • Must be fluent in English/Russian
    • Working knowledge of MSOffice, data entry applications and conducting internet searches
    • Keying speed of a minimum of 35 WPM
Skills:
    • Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
    • Ability to work independently and with a team in a fast-paced environment
    • Fluent in virtual communications. (Emails, Instant Messaging and Calls)
    • Familiarity with legal terms is a plus
Physical Requirements
    • Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Schedule
    • 40 hours per week; any overtime must be approved by Supervisor/Manager
    • English/Russian Shift: Mon-Fri 9am - 6pm CST
Location
    • The location assignment is remote.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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