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Contract Remote Inbound Customer Service Representative Jobs in Minnesota

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Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Minnesota? The most popular types of Remote Inbound Customer Service Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in Minnesota with the most Contract Remote Inbound Customer Service Representative job openings:

Customer Service Representative (Call Center)

Plugz Electric

Forest Lake, MN • On-site, Remote

$16 - $22/hr

Part-time

PTO

Posted 16 days ago


Job description

Benefits:
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Wellness resources

Customer Service Representative (Call Center) Plugz Electric Family-Owned | Fast-Growing | High-Energy Team

About Plugz Electric
At Plugz Electric, were a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. Were growing fast and building a team that thrives in a high-performance, fast-paced environment.
The Role
Were hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where youll handle both inbound customer calls and outbound speed-to-lead follow-ups.
When a new lead comes in, speed mattersyoull be expected to respond within minutes.
This is a role for someone who can move quickly, stay organized, and confidently engage customers.
What Youll Do
  • Answer inbound customer calls and respond to inquiries
  • Make outbound calls to new leads quickly (speed-to-lead follow-up)
  • Schedule service appointments efficiently and accurately
  • Handle multiple conversations and tasks at once
  • Maintain accurate data entry and job details
  • Communicate clearly with customers and internal teams
  • Deliver a high-quality, professional customer experience
What Were Looking For
  • Dependable and reliable you show up and perform consistently
  • Thrives in a fast-paced, ever-changing environment
  • Confident on the phone (both inbound and outbound calls)
  • Strong communication skills (must speak English proficiently)
  • Ability to multitask and stay organized under pressure
  • Positive attitude and team-first mindset
  • Electrical or home services experience is a plus (not required)
Requirements
  • Must be located within 60 minutes of our office
  • Open to a hybrid schedule (in-office + remote)
  • Available for evenings and/or weekends as needed
Compensation & Performance Bonus
  • $16$22 per hour (based on experience)
  • Performance-based bonus structure tied to results
Bonus Opportunities:
  • Bonus for appointments booked from inbound + outbound calls
  • Bonus for speed-to-lead response time (quick follow-up wins)
  • Bonus for show rate / quality bookings
Top performers can significantly increase their earnings based on performance.
Perks
  • Office snacks provided
  • Supportive, family-oriented team culture
  • Fast-growing company with real advancement opportunities
Why This Role is Different
This isnt just answering phonesthis is a high-impact, performance-driven role where:
  • Your speed and communication directly drive revenue
  • You are rewarded for resultsnot just showing up
  • You have a clear path to grow within the company

If youre someone who:
  • Moves fast
  • Communicates confidently
  • Thrives under pressure
  • Wants to be rewarded for performance
We want to hear from you.