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Contract Remote Inbound Customer Service Representative Jobs in Kentucky

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HMG Careers

Remote Customer Service and Sales

London, KY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Kentucky? The most popular types of Remote Inbound Customer Service Representative jobs in Kentucky are:
Contract Remote Inbound Customer Service Representative jobs near you

Remote Customer Care Opportunities

1-800-Flowers Family of Brands

Bowling Green, KY • On-site, Remote

$15.25/hr

Full-time

Re-posted 16 hours ago

Job description

Join Our Customer Care Team From Home!
Are you a compassionate person who thrives on connecting with others and resolving their issues with empathy? Do you enjoy helping people, solving problems, staying organized, and creating positive experiences? If so, we want to talk to you!
At 1-800-FLOWERS.COM, Inc., our Customer Care teams play an important role in helping customers celebrate, connect, and express themselves through our family of brands.
We are looking for customer-focused individuals interested in a variety of remote Customer Care opportunities. Depending on the position and business needs, you could be assisting customers directly, supporting corporate and VIP clients, processing orders, gathering important order information, responding to customer inquiries, or working behind the scenes to ensure every order is completed accurately and efficiently.
What You Could Be Doing
Opportunities within our Remote Customer Care teams may include:
  • Assisting customers through inbound and outbound phone calls, email, and other communication channels.
  • Listening to customer needs, answering questions, resolving concerns, and providing helpful solutions with empathy and professionalism.
  • Supporting customers with order placement, order updates, account questions, and other service needs.
  • Processing consumer, corporate, and business gifting orders accurately and efficiently.
  • Gathering important information such as payment details, recipient addresses, gift messages, shipping dates, and other order requirements.
  • Supporting corporate, VIP, and business customers with their gifting and order management needs.
  • Entering orders, creating invoices, updating customer information, and maintaining accurate records in company systems.
  • Following up with customers to obtain missing information and ensure orders are completed on time.
  • Partnering with internal teams and leadership to resolve issues and provide a seamless customer experience.
  • Managing multiple tasks and priorities while maintaining accuracy, quality, and productivity.
  • Using technology and internal systems to document customer interactions, process orders, and manage customer requests.
  • Identifying opportunities to recommend products or services that may better meet a customer's needs.
  • Contributing to a collaborative remote team environment focused on helping customers and delivering exceptional service.

What We're Looking For
We are looking for people who are passionate about helping others and comfortable working in a fast-paced environment. Successful candidates may have:
  • A high school diploma or equivalent.
  • Previous customer service, call center, administrative, order processing, data entry, retail, hospitality, or related experience.
  • Strong verbal and written communication skills.
  • A customer-first mindset and the ability to communicate with patience, empathy, and professionalism.
  • Strong attention to detail and a commitment to accuracy.
  • The ability to listen carefully, ask questions, and identify what customers need.
  • Strong organizational and time management skills.
  • The ability to multitask and shift between different responsibilities throughout the day.
  • Comfort learning and using computer systems, internet-based applications, and Microsoft Office programs.
  • The ability to work independently while remaining connected and engaged with a remote team.
  • A positive, flexible attitude and willingness to learn.
  • The ability to successfully complete required training and meet established attendance, quality, productivity, and performance expectations.

Working Remotely
Because these opportunities are remote, candidates must have a dedicated workspace and reliable internet service that meets the requirements of the specific position.
Depending on the role, employees may be required to provide or have access to a compatible Windows or Apple desktop or laptop computer, a USB headset with microphone, two monitors or screens, a keyboard and mouse, a working cellphone, and other equipment necessary to perform the position successfully.
Specific technology and equipment requirements will be discussed during the hiring process.
The expected hourly rate for this position is $15.25. The actual compensation will be determined by experience and other factors permitted by the law.
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