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Contract Remote Inbound Customer Service Representative Jobs in Kansas

Remote Customer Service Agent

Wichita, KS · Remote

$13.75 - $18.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Remote Customer Service Agent

Lawrence, KS · Remote

$14.50 - $19.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Remote Customer Service Agent

Olathe, KS · Remote

$15 - $20/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Remote Customer Service Agent

Overland Park, KS · Remote

$15.25 - $20.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

Remote Customer Service Agent

Shawnee, KS · Remote

$14.75 - $19.75/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Comfortable working independently under contract. * Patience, professionalism, and strong problem ...

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Showing results 1-20

Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Kansas? The most popular types of Remote Inbound Customer Service Representative jobs in Kansas are:
What cities in Kansas are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in Kansas with the most Contract Remote Inbound Customer Service Representative job openings:
AGWS Customer Service Representative - Remote

AGWS Customer Service Representative - Remote

The Reynolds and Reynolds Company

Wichita, KS • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago


Reynolds and Reynolds rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

76th of 184 rated software companies


Job description

Position Description
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:
- Reviewing automotive contracts and evaluating maintenance claims
- Obtaining any needed documentation from the customer to assist with processing maintenance claims
- Assisting customers with general questions related to their contracts, and going over provisions on contracts
- Using the AGWS system to log notes and input documentation
#LI-Remote
Requirements
Bilingual in English/Spanish preferred; Technical certification or degree preferred; Strong customer service and phone skills; Previous automotive experience in service or automotive related customer service is a plus; Must be able to type a minimum of 30 WPM; Strong multitasking skills; ASE certifications a plus
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

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About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866