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Contract Remote Inbound Customer Service Representative Jobs in Georgia

PerunHR

Customer Service Representative - Remote

Tifton, GA · Remote

$13.25 - $18/hr

he Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. The primary function of this role is to obtain the release of ...

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Contract Remote Inbound Customer Service Representative information

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Georgia? The most popular types of Remote Inbound Customer Service Representative jobs in Georgia are:
What cities in Georgia are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities in Georgia with the most Contract Remote Inbound Customer Service Representative job openings:
Contract Remote Inbound Customer Service Representative jobs near you

Remote Customer Service Representative

Call Control LLC

Macon, GA • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Our Work from Home Customer Service Representatives are passionate about helping customers and making every interaction an unforgettable experience. We want people with personalities that will show through on the phone, who love making an impact with every customer interaction.
If you're someone who is confident in a high-volume, outbound-focused role, we'd like to hear from you.
Note: All applications, interviews, orientation, and training will be completed virtually.
Job Duties:
  • Receive inbound calls on behalf of dealership clients and follow required scripting to assist customers.
  • Schedule service appointments and answer basic inquiries as needed.
  • Project a friendly and helpful demeanor while communicating with customers.
  • Gather and update customer and vehicle information.
  • Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
  • Work efficiently and effectively in a team-based environment.
  • Conduct outbound calls following a pre-designed script and schedule service appointments according to promotional offers.
  • Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Our benefits programs were designed with our team members' preferences in mind. Some of the benefits offered are:
  • Simple IRA Retirement Plan with 3% company match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Paid Time Off
  • Merit based rewards system
  • Semi-Annual Pay and Performance reviews

Eligible Applicants must be located within one of the following states:
  • Georgia
  • North Carolina
  • Ohio
  • Pennsylvania
  • Texas
  • West Virginia

Position Requirements
Requirements:
  • Excellent verbal communication skills
  • A quiet workplace, free from distractions.
  • High-speed internet
  • A compatible wired headset
  • Be able to type 35 Words Per Minute
  • Pass all system requirements
  • Previous customer service experience is required
  • Some automotive knowledge is preferred

Schedule/Availability
Tags
customer service, supplemental income, work from home, remote, virtual, teamwork, call center, automotive, BDC
This position is currently accepting applications.

Apply