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Contract Remote Customer Service Representative Jobs in Quebec

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Sales Development Representative (SDR)

Quebec, QC · On-site +1

CA$70K - CA$75K/yr

Location: Montreal, Quebec City or surrounding areas (Remote/Hybrid) Who We Are At Can-Ex ... Qualifications * 1+ year of experience in sales, customer service, telemarketing, recruitment ...

Linde

Collaborate with the Territory Manager and Customer Service team to meet store sales and margin ... This is a fully remote position

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All JobsContract Customer Service Representative JobsContract Remote Customer Service Representative JobsContract Remote Customer Service Representative Jobs in Quebec

Contract Remote Customer Service Representative information

What is a contract remote customer service representative?

A Contract Remote Customer Service Representative is a customer support professional who works from a remote location, such as their home, on a contractual basis rather than as a permanent employee. They handle customer inquiries, resolve issues, and provide support via phone, email, or chat for a set period or project. This role offers flexibility in terms of work location and often schedule, making it appealing for those seeking non-traditional work arrangements. Contract representatives are usually hired by companies or staffing agencies to meet temporary or seasonal demand. Their responsibilities and benefits may differ from those of full-time, in-house employees.

What skills and qualifications are needed to thrive as a contract remote customer service representative?

To thrive as a Contract Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, ticketing systems, and remote collaboration tools such as Zendesk, Salesforce, or Slack is typically required. Exceptional empathy, patience, and self-motivation help you deliver excellent service and maintain productivity while working independently. These skills and qualities are crucial for resolving customer issues efficiently and ensuring client satisfaction in a remote, contract-based environment.

What are common challenges faced by contract remote customer service representatives, and how can they be managed?

Contract remote customer service representatives often face challenges such as managing time independently, navigating multiple communication tools, and maintaining engagement with both the team and customers. It’s important to establish a dedicated workspace, adhere to a structured schedule, and proactively communicate with supervisors and colleagues. Utilizing company-provided training resources and regularly participating in team meetings can also help overcome feelings of isolation and ensure you stay updated on processes and expectations.

What is the difference between Contract Remote Customer Service Representative vs Contract Remote Technical Support Specialist?

AspectContract Remote Customer Service RepresentativeContract Remote Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentRemote, customer-facing calls and chatsRemote, technical issue resolution via calls or remote access
Employer & IndustryCustomer service departments across various industriesIT, tech support, software companies
Search & Comparison IntentUnderstanding customer service roles and requirementsTechnical troubleshooting and support skills

Contract Remote Customer Service Representatives focus on assisting customers with inquiries, orders, and complaints, requiring strong communication skills. In contrast, Contract Remote Technical Support Specialists handle technical issues, requiring technical knowledge and troubleshooting skills. Both roles are remote and often contract-based, but they serve different customer needs and require different skill sets.

What are the most commonly searched types of Remote Customer Service Representative jobs in Quebec?

The most popular types of Remote Customer Service Representative jobs in Quebec are:

What cities in Quebec are hiring for Contract Remote Customer Service Representative jobs?

Cities in Quebec with the most Contract Remote Customer Service Representative job openings:

Infographic showing various Contract Remote Customer Service Representative job openings in Quebec as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Head of Contract Management Hub North America - Grid Automation

Montreal, QC • Remote

Hitachi
IT Services • 10K+ employees
Learn more about Hitachiexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0141464

Date Posted:

2026-09-08

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Legal, Compliance & Audit

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Hitachi Energy is looking for a Head of Contract Management for Hub North America within our Grid Automation Business Unit. In this role, you will provide contractual leadership across the full contract lifecycle, supporting activities from tendering and contract negotiation through project execution, claims management, dispute resolution, and contract closeout. You will work closely with teams across Marketing & Sales, Project Management, Supply Chain Management, Risk Management, Legal, Finance, Engineering, and other functions to help deliver successful outcomes for complex energy, infrastructure, software, digital, and data center projects. Your work will help ensure that contractual frameworks support effective project delivery, operational efficiency, responsible risk allocation, and sustainable business growth. This is an opportunity to influence how contracts are managed across a large regional business while helping strengthen the processes, capabilities, and practices that support reliable project execution and long-term customer success. You will also contribute to the continued development of Contract Management capabilities across the Hub through training, knowledge sharing, and continuous improvement initiatives.

How You'll Make an Impact
  • Develop and implement the Contract Management strategy for Hub North America in alignment with business priorities and corporate goals.
  • Lead the Contract Management organization and oversee the consistent application of contract and claim management methodologies, policies, and procedures.
  • Review contractual and commercial tender documentation to identify obligations, risks, and opportunities that support effective project execution.
  • Support tendering and sales activities by helping develop commercially sustainable and contractually compliant proposals.
  • Negotiate and manage contractual arrangements with customers, suppliers, subcontractors, and partners to achieve balanced commercial outcomes.
  • Identify, assess, document, and mitigate contractual, commercial, and financial risks throughout the contract lifecycle.
  • Provide Contract Management support during project execution, including claims, changes, variations, contractual obligations, and dispute resolution activities.
  • Coach and develop Contract Management professionals while promoting knowledge sharing, standardization, and continuous improvement across the Hub.
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • University degree in Law or equivalent qualification combined with relevant professional experience; legal education or a professional legal background is preferred.
  • More than seven years of relevant professional experience as a Contract Manager, legal counsel, legal advisor, or in a comparable contractual and commercial role.
  • Extensive experience in Contract Management during tendering and project execution, preferably involving complex technology, energy, infrastructure, engineering, EPC, or industrial projects.
  • Demonstrated experience reviewing, drafting, negotiating, and administering complex commercial contracts.
  • Knowledge of contract strategy, contractual risk allocation, change management, claims management, dispute resolution, and contract-related legal matters.
  • Ability to provide practical guidance on complex contractual matters, supported by excellent negotiation, communication, influencing, and stakeholder management skills.
More About Us

In this role, you will collaborate with experienced professionals across the energy industry while helping shape commercial outcomes that support complex grid, digital, and infrastructure projects

  • Health Care (medical, dental, vision, etc.)
  • Financial Wellbeing: (Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
  • Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
  • Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
  • Permissive Time Off: No accrued hours, take the time you need
  • Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities


Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.


Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.


Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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