ZipRecruiter

Log In

2

Contract Remote Customer Service Rep Jobs in San Ramon, CA

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

next page

Showing results 1-20

All JobsContract Customer Service Rep JobsContract Remote Customer Service Rep JobsContract Remote Customer Service Rep Jobs in San Ramon, CA

Contract Remote Customer Service Rep information

See San Ramon, CA salary details

$11

$21

$30

How much do contract remote customer service rep jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for contract remote customer service rep in San Ramon, CA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Customer Service Rep vs Part-Time Remote Customer Support Specialist?

AspectContract Remote Customer Service RepPart-Time Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, independent contract basisRemote, part-time schedule
Employer UsageTypically hired by companies for temporary or project-based supportEmployed by companies or agencies for ongoing part-time support

Both roles involve remote customer interaction, requiring similar skills and credentials. The main difference is that Contract Remote Customer Service Reps work on a temporary, contract basis, often for specific projects, while Part-Time Remote Customer Support Specialists have a regular, ongoing part-time schedule. Understanding these distinctions helps job seekers choose the role that best fits their availability and career goals.

What are the most commonly searched types of Remote Customer Service Rep jobs in San Ramon, CA? The most popular types of Remote Customer Service Rep jobs in San Ramon, CA are:
What job categories do people searching Contract Remote Customer Service Rep jobs in San Ramon, CA look for? The top searched job categories for Contract Remote Customer Service Rep jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Contract Remote Customer Service Rep jobs? Cities near San Ramon, CA with the most Contract Remote Customer Service Rep job openings:
Contract Remote Customer Service Rep jobs near you
Remote Customer Service Representative (Mandarin Required)

Remote Customer Service Representative (Mandarin Required)

Think Academy US

San Jose, CA • Remote

$50K - $74K/yr

Full-time

Posted 12 days ago

Job description

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.

Key Responsibilities:

Customer Support

  • Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
  • Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

  • Monitor student progress and parent needs, ensuring a positive learning experience.
  • Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

  • Handle parent feedback and concerns professionally and empathetically.
  • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

  • Document customer feedback and service interactions accurately.
  • Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

  • 40 hours per week
    • Mon-Fri: 10 AM - 7 PM
    • Sat-Sun: 8:30 AM - 5:30 PM
  • Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.