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Contract Remote Call Center Jobs in Arizona (NOW HIRING)

Tango Care

Call Center Representative (Remote)

Phoenix, AZ · On-site +1

$14.50 - $18.25/hr

Remote Responsibilities and Duties: Responsibilities of the Call Center Representative include, but are not limited to the following: * Develop and maintain a working knowledge of current products ...

New

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a ... REMOTE CSR POSITION). Please apply online and we will review your resume and contact you. If we ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsContract Call Center JobsContract Remote Call Center JobsContract Remote Call Center Jobs in Arizona

Contract Remote Call Center information

What are the key skills and qualifications needed to thrive as a Contract Remote Call Center Agent, and why are they important?

To thrive as a Contract Remote Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP systems, and ticketing platforms is often required. Outstanding agents demonstrate patience, active listening, and self-motivation to excel in a remote environment. These skills and qualities are essential for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction remotely.

What is the difference between Contract Remote Call Center vs Customer Service Representative?

AspectContract Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma, sometimes relevant experienceHigh school diploma, customer service skills
Work EnvironmentRemote, home-based, flexible hoursRemote or on-site, customer-facing roles
Employer & IndustryCall centers, outsourcing companiesVarious industries including retail, telecom, healthcare
Search & Comparison IntentContract, remote, call center jobsCustomer service, remote or on-site roles

The Contract Remote Call Center role typically involves short-term or project-based work in a remote call center environment, focusing on handling customer inquiries via phone or chat. Customer Service Representatives may work in similar settings but often have more permanent positions and broader responsibilities. Both roles require strong communication skills and basic technical knowledge, but the contract role emphasizes flexibility and temporary engagement, whereas the customer service role may offer more stability.

What are some common challenges faced by contract remote call center agents, and how can they be addressed?

Contract remote call center agents often face challenges such as maintaining clear communication with supervisors, feeling isolated from the broader team, and managing varying call volumes. To address these issues, many companies provide robust virtual onboarding, regular check-ins, and access to collaboration tools like instant messaging and video calls. Establishing a dedicated workspace and adhering to a structured schedule can also help agents stay productive and connected. Proactively seeking feedback and participating in virtual team meetings can further enhance the remote work experience.

What is a Contract Remote Call Center job?

A Contract Remote Call Center job involves working from home or another remote location to handle customer service, support, or sales calls on a contractual basis. Workers are typically hired by companies or agencies for a specific period or project, rather than as permanent employees. Duties may include answering inquiries, resolving issues, processing orders, or providing information to customers. This role usually requires strong communication skills, a reliable internet connection, and the ability to work independently. Contract positions often offer flexibility in scheduling but may not include benefits like health insurance or paid time off.
What are the most commonly searched types of Remote Call Center jobs in Arizona? The most popular types of Remote Call Center jobs in Arizona are:
What are popular job titles related to Contract Remote Call Center jobs in Arizona? For Contract Remote Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Contract Remote Call Center jobs in Arizona look for? The top searched job categories for Contract Remote Call Center jobs in Arizona are:
What cities in Arizona are hiring for Contract Remote Call Center jobs? Cities in Arizona with the most Contract Remote Call Center job openings:
Contract Remote Call Center jobs near you

Call Center Representative (Remote)

Tango Care

Phoenix, AZ • On-site, Remote

$14.50 - $18.25/hr

Full-time

Posted 2 days ago

Job description

Description
tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.
We are currently looking for a Call Center Representative to join our growing team!
The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location:
  • Remote

Responsibilities and Duties:
Responsibilities of the Call Center Representative include, but are not limited to the following:
  • Develop and maintain a working knowledge of current products and services offered by the company.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Answers busy phone lines and identifies calls to be transferred.
  • Forwarding voicemails left on the company line to the appropriate department.
  • Assisting the administrative team with processing faxes or emails data entry into our in-house software.
  • Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
  • Ensuring an even distribution of work to the Intake department.
  • Complying with company, state, and federal healthcare guidelines.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
  • Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary follow up from another representative.
  • Additional responsibilities as assigned by Supervisor.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or GED, some college.
  • Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
  • Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is preferred.
  • Ability to convey a positive and professional image to customers and employees.
  • Capable of following an issue through to its conclusion.
  • Home care/healthcare background is a plus but not required.
  • Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details.
  • Is customer service oriented with good oral and written communication skills.
  • Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
  • Is detail oriented and displays good organizational skills.
  • Must be flexible and willing to work weekends and Holidays.
  • Highly self-motivated and able to work with minimal supervision.

Proven Personal Attributes:
  • Ability to multitask in a fast-paced work environment.
  • Ability to remain calm under pressure and manage stressful situations.
  • Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
  • Ability to maintain a high level of confidentiality and remain HIPAA compliant.
  • Ability to establish highly productive and detailed organizational skills/habits.
  • Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
  • Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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