Problem Support Manager
Ashburn, VA · On-site
S. Customs and Border Protection's Network Operations Center contract. The role involves ensuring ... Responsibilities : • Conduct root cause analysis (RCA) for recurring incidents. • Maintain and ...
Problem Support Manager
Ashburn, VA · On-site
S. Customs and Border Protection's Network Operations Center contract. The role involves ensuring ... Responsibilities : • Conduct root cause analysis (RCA) for recurring incidents. • Maintain and ...
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Full-time
Re-posted 24 days ago
Job description
Job Summary:
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990