Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview*Contact Center experience is required*
Responsible for developing product strategy and overall product experience for high impact products. Drives vision and identifies functionality requirements needed to complete and excel in a competitive market place.
Responsibilities- Develops and executes product strategy for high impact opportunities and drives product vision, strategy, roadmap, and features, including keeping up on business changes and trends impacting the users, external benchmarking and incorporation of BI technologies trends.
- Manages the overall customer experience, including the technical, functional, process, and policy considerations. Creatively defines and implements solutions to those challenges.
- Manages strategic relationships with officers and key business partners to assist in the development of marketing strategies and to improve the product line efficiency and effectiveness.
- Supports monetization and deployment of product strategy based on benchmarking, customer feedback, data from competitors, and market trends for new and existing products and services.
- Work with stakeholders to create strategic and tactical plans to address inhibitors to product performance.
- Evaluates product launch post-deployment and create/oversee plan corrections. Respond to escalations based on feedback from key stakeholders.
- Conduct Partnership meetings with Sales, Service, Marketing, and Client Experience.
- Monitor compliance environment and make product recommendations for implementing regulation.
- May manage direct reports based on product lines.
Qualifications- Bachelor's Degree in Business Administration or equivalent work experience - Preferred
- Master's Degree in Business Administration or equivalent work experience - Preferred
- 5 years of experience in Management.
- 5 years of experience in Marketing and Product Management.
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $98,600 - $154,942 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity.Provide outstanding service and build trusted relationships.Drive innovation in our products and services and continually improve our processes.Work in partnership and support each other.Be personally accountable and deliver on commitments.Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:- Bachelor's Degree in Business Administration or equivalent work experience - Preferred
- Master's Degree in Business Administration or equivalent work experience - Preferred
- 5 years of experience in Management.
- 5 years of experience in Marketing and Product Management.
