Overview
Compensation: $55k-$80k
Location Type: Hybridย
Position Type: Full Timeย
Schedule: Monday through Friday 8:30am-5:30pm
The Supervisor of Loan Processing oversees the operations of the Loan Processing Area within the Consumer Loan Fulfillment Department. This individual ensures appropriate coverage and staffing to meet the daily goals and processing times. Key responsibilities include disbursing loan processing work assignments and confirming tasks are appropriate for each employee based on experience, job knowledge, and training. Additionally, this individual monitors funding and processing times to ensure goals are met while maintaining an exceptional experience for both members and non-members.
Responsibilities
- Supervise the daily loan processing processes, including drafts, Indirect loan contracts, deficits, loan transfers, individual purchases, lease buyouts, refinances, and personal loan products
- Communicate directly with members, dealers, buyers, sellers and other financial institutions to assist with processing questions and concerns
- Identify process improvement initiatives for overall efficiency
- Recommend updates to loan processing procedures for front-office and back-office staff
- Oversee a variety of reports related to the Loan Processing and departmental dashboard updates
- Monitor average processing times
- Review booked loans and shadow employees to determine if additional training is needed, follows up with the manager to provide recommendations and the outcomes of counseling
- Conduct monthly meetings to discuss topics of concerns from staff, other areas, and dealers
- Review and recommend new methods or procedures to make daily operations more efficient
- Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
- Set goals for assigned teams to achieve operational and strategic results
- Provide guidance, mentoring, and development opportunities for directly reporting staff
- Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
- Assist with the development, monitoring, and maintenance of the annual budget
- Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
- Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
- Attend educational events to increase professional knowledge
- Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Qualifications
- A minimum of 4 years of lending experience, including processing loans
- Supervisory experience preferred
- Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
- Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to analyze and resolve complex problems or situations
- Ability to positively influence others regarding policies, practices, and procedures
- Strong knowledge and understanding of credit union products, services, policies, and procedures
- Strong knowledge and understanding of regulatory compliance
- Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
Benefits
- Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
- Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
- Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
- Community Involvement: Paid Volunteer Hours
- Growth: Degree Assistance up to $5,000 per yearย
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overviewย
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.ย For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
Employment Type: FULL_TIME