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Contract It Support Jobs in Montreal, QC (NOW HIRING)

ShareGate- en

Technical Support IT

Montreal, QC

CA$68K - CA$85K/yr

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...

Workleap - en

Technical Support IT

Montreal, QC · On-site

CA$68K - CA$85K/yr

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical ...

Alteo

IT Support Analyst [#4927]

Montreal, QC

Alteo is looking for an IT Support Analystfor a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...

Alteo

IT Support Analyst [#4927]

Montreal, QC

Alteo is looking for an IT Support Analyst for a permanent position based in Montreal. *** Hybrid work: 4 days in the office/week *** You will play a key role in supporting staff across the ...

iSoftStone

Associate IT Support Engineer

Montreal, QC · Hybrid

iSoftStone, Inc. is seeking a n Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...

New

iSoftStone

Associate IT Support Engineer

Montreal, QC · Hybrid

CA$24 - CA$30/hr

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal ...

New

KPMG

IT End User Support Manager

Montreal, QC · On-site +1

Provide Enhanced IT Support to Quebec firm leadership which is primarily based in the downtown Montreal office * Manage the IT desktop asset life cycle and accounting for all assets, including ...

Fed IT

IT Technician

Montreal, QC

Mission Mission You will be responsible for providing daily IT support, maintaining end‑user systems and ensuring the stability of local infrastructures. Your contribution will directly impact ...

GAM Technical Services

L1 Support Hero

Montreal, QC · On-site

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

Aston Carter

It Auditor

Montreal, QC · Hybrid

CA$50 - CA$60/hr

Provide specialized support in strategic projects or special mandates requiring in-depth IT audit ... Job Type & Location This is a Contract position based out of Montréal, QC. Pay and Benefits The ...

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Contract It Support information

What are the key skills and qualifications needed to thrive as a Contract IT Support, and why are they important?

To thrive as a Contract IT Support, you need a strong understanding of computer hardware, software troubleshooting, networking, and commonly a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard office and security software is typically required. Excellent problem-solving, communication, and customer service skills help you resolve issues efficiently and build trust with clients. These skills are critical for minimizing downtime, ensuring smooth operations, and delivering high-quality technical support in dynamic business environments.

What are some common challenges faced by Contract IT Support professionals, and how can they be addressed?

Contract IT Support professionals often encounter challenges such as adapting quickly to new systems, processes, and company cultures, since they may work with multiple clients or move between organizations. Building rapport and trust with permanent staff while understanding each client's unique technical environment is essential. To address these challenges, contract IT support workers should proactively communicate, document their work clearly, and stay up to date with the latest software and troubleshooting techniques. Flexibility and strong problem-solving skills also help ensure smooth transitions and successful project outcomes.

What is a Contract IT Support professional?

A Contract IT Support professional is an information technology specialist hired on a temporary or project basis to assist organizations with their IT needs. Their responsibilities often include troubleshooting technical issues, setting up hardware and software, maintaining networks, and ensuring the smooth operation of computer systems. Unlike permanent staff, contract IT support workers are typically engaged for a specific duration, project, or to cover peak periods. This flexibility allows companies to access specialized skills as needed without long-term commitments. Contract IT support roles can be found in various industries and may involve both onsite and remote work.

Is AI replacing tech support?

AI is automating certain tasks within IT support roles, such as troubleshooting common issues and providing basic assistance. However, contract IT support jobs often require human judgment, problem-solving skills, and customer service, making full automation unlikely in the near term.

What is the difference between Contract It Support vs Help Desk Technician?

AspectContract It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI-SCA (common but not mandatory)
Work EnvironmentContract-based, often on-site or remote, project-focusedHelp desk, support center, remote or on-site
Employer & Industry UsageIT service providers, consulting firms, companies hiring temporary supportCorporate IT departments, MSPs, tech support centers
Search & Comparison IntentLooking for short-term or project-based IT support rolesSeeking entry-level or ongoing technical support roles

Contract It Support roles typically involve short-term, project-based work with specific client needs, often requiring relevant certifications. Help Desk Technicians usually provide ongoing support within a company's IT department or support center, focusing on troubleshooting and customer service. Both roles require similar certifications but differ mainly in employment type and work setting.

What are the most commonly searched types of It Support jobs in Montreal, QC? The most popular types of It Support jobs in Montreal, QC are:
What are popular job titles related to Contract It Support jobs in Montreal, QC? For Contract It Support jobs in Montreal, QC, the most frequently searched job titles are:
What job categories do people searching Contract It Support jobs in Montreal, QC look for? The top searched job categories for Contract It Support jobs in Montreal, QC are:
Contract It Support jobs near you
Infographic showing various Contract It Support job openings in Montreal, QC as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution.

Technical Support IT

ShareGate- en

Montreal, QC

CA$68K - CA$85K/yr

Other

Posted 26 days ago

Job description

Job Description

So, what will your new role look like?

In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service.

On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience.

You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment.

Responsibilities:

  • Provide high-quality technical support and resolve IT requests within reasonable timeframes
  • Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
  • Identify and implement improvements to IT processes and user experience leveraging automation and AI tools
  • Administer the device fleet using MDM tools such as Intune and Jamf
  • Gather, clarify, and document relevant information for the team
  • Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
  • Collaborate with the IT team on incident resolution and ad hoc projects
  • Define priorities and ensure effective time management

What does your future team look like? 

  • You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience.
  • The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement.
  • In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency.

What are the next challenges awaiting your team? 

  • The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users.
  • One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service.
  • The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience.
  • Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations.
Qualifications
  • 8+ years of experience in IT support or a related field;
  • Demonstrated experience using AI tools or automation to improve efficiency or service quality in an IT context;
  • Excellent interpersonal skills and strong customer service orientation;
  • Excellent communication skills in both French and English (spoken and written);
  • Expertise in troubleshooting Windows 11 and macOS;
  • Experience managing SaaS access;
  • Knowledge of Azure AD, Microsoft 365, and Azure PIM;
  • Autonomy, resourcefulness, and initiative;
  • Strong interest in artificial intelligence and its practical applications.

Salary range: $68K-85K CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions.

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