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RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to, but also employees and stakeholders. We believe in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions.
If you are looking for a career with a company whose focus is to create opportunities for and with people, RISE is the company for you.
RISE is in a search to hire aContact Specialist. This positionplays a critical role in ensuring efficient communication and operational support.This position is responsible for maintaining accurate records, monitoring compliance, and providing administrative assistance to the Residential Services team. The role collaborates closely with Executive Director, Program Administrators, DDD, ASDHS, AHCCCS, medical insurance providers, and city and Navajo Nation business licensing authorities. Additionally, the Residential Contact Specialist oversees the clerical management of stakeholder contracts under the guidance and supervision of the QA Director. This position embodies professionalism and upholds RISE's mission to create opportunities for individuals to thrive in supportive and inclusive environments.
ESSENTIAL JOB FUNCTIONS:

• Prepare and edit correspondence, communications, presentations and other documents
• Monitor and maintain compliance of Residential/Hourly Division's licenses with state agencies and renew as needed
• Monitor and maintain compliance of Residential/Hourly Division's government vehicle and fleet 5310 program
• Manage clerical oversight of all stakeholder contracts with the support and supervision of the QA Director
• Ensure contracts are accurate, complete, and filed in accordance with organizational policies
• Coordinate and maintain compliance with city, state, and Navajo Nation business licensing requirements
• Monitor expiration dates and ensure timely renewal of all business licenses
• Maintain accurate and organized records of licensing documentation
• Collaborate with Program Administrators, DDD, ASDHS, AHCCCS, and other key agencies to support compliance and operational needs
• When applicable record, transcribe and distribute minutes of meetings
• Serve as a liaison between internal teams and external agencies to ensure effective communication and workflow
• Address inquiries and provide information related to licensing, contracts, grants, and compliance as needed
• Work closely with the QA Director to ensure that all administrative processes align with organizational policies and state requirements
• Review operating practices and implement improvements where necessary
• Ability to work both independently and as part of a team

JOB QUALIFICATIONS:

• Minimum 3 years of experience providing support at a high level
• Bachelor's degree is an advantage and preferred
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite and Google Workspace
• Knowledge of standard office administrative practices and procedures
• Effective verbal and written communication skills
• Demonstrative leadership skills
• Demonstrative critical thinking, judgment and decision-making ability
• Highly accurate and attentive to details
• Effective organizational and planning skills
• Strong information gathering and monitoring skills
• Strong problem analysis and solving skills
• Effective in managing projects from start to end
• Show ability to be adaptable and understanding of confidentiality
• Ability to pass criminal background check including Level One Fingerprint Clearance Card, drug test and driving record check
• Ability to work in office setting
• May require the ability to walk, kneel, stand
• Ability to quickly respond to health, safety, and emergency situations
• Ability to have appropriate interactions with internal and RISE partners and maintain professionalism

RISE offers competitive pay wages depending on experience and excellent benefits.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone - 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.