Benefits: No benefits are provided with this contract. * Location: Crystal Springs, MS (Onsite ... Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers ...
Benefits: No benefits are provided with this contract. * Location: Crystal Springs, MS (Onsite ... Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers ...
Contract Desktop Support information
See Jackson, MS salary details
$8.80 - $11.62
4% of jobs
$11.62 - $14.43
1% of jobs
$14.43 - $17.25
12% of jobs
$18.21 is the 25th percentile. Wages below this are outliers.
$17.25 - $20.07
23% of jobs
The median wage is $21.41 / hr.
$20.07 - $22.89
20% of jobs
$22.89 - $25.71
14% of jobs
$25.88 is the 75th percentile. Wages above this are outliers.
$25.71 - $28.53
9% of jobs
$28.53 - $31.35
5% of jobs
$31.35 - $34.16
5% of jobs
$34.16 - $36.98
4% of jobs
$36.98 - $39.80
2% of jobs
$8
$23
$39
How much do contract desktop support jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for contract desktop support in Jackson, MS is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.83 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a contract desktop support specialist, and why are they important?
To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.
What are some common challenges faced by contract desktop support professionals, and how can they best address them?
Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.
What is the difference between Contract Desktop Support vs Help Desk Technician?
| Aspect | Contract Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL Foundation |
| Work Environment | Contract-based, on-site or remote, client sites | Help desk, call centers, remote support |
| Employer & Industry | IT service providers, consulting firms | Corporate IT departments, MSPs |
| Common Search Intent | Contract Desktop Support vs Help Desk Technician |
Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.
What is a contract desktop support specialist?
A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.
What are the most commonly searched types of Desktop Support jobs in Jackson, MS?
The most popular types of Desktop Support jobs in Jackson, MS are:
What are popular job titles related to Contract Desktop Support jobs in Jackson, MS?
For Contract Desktop Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Contract Desktop Support jobs in Jackson, MS look for?
The top searched job categories for Contract Desktop Support jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Contract Desktop Support jobs?
Cities near Jackson, MS with the most Contract Desktop Support job openings:
Job description
Job Details
- Benefits: No benefits are provided with this contract.
- Location: Crystal Springs, MS (Onsite)
- Duration: 3 months
- Employment Type: 1099 Independent Contractor
SUMMARY
We are looking for an experienced OSS (Onsite Support Services) Technician to provide onsite IT support at our client’s location in Crystal Springs, MS. This is a full-time onsite opportunity for an initial 90-day engagement, with a strong possibility of extension based on business needs and performance.
TECHNICAL SKILLS
- Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals.
- Troubleshoot hardware, software, and operating system issues.
- Handle incidents, service requests, hardware replacements, and break/fix support.
- Install, configure, and update Windows operating systems and approved enterprise applications.
- Perform hardware diagnostics, repairs, and preventive maintenance.
- Support system imaging, deployment, migration, and refresh activities.
- Install, configure, and maintain approved software applications.
- Ensure compliance with software licensing and organizational standards.
- Perform basic network troubleshooting including LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
- Coordinate with remote infrastructure and network teams for escalated issues.
- Support conference room AV equipment and meeting room technologies.
- Track IT assets, accessories, and inventory accurately.
- Manage device issuance, recovery, replacement, and disposal following company procedures.
- Maintain accurate incident and service request documentation using ITSM tools.
- Update knowledge base articles when required.
- Provide regular status updates to the Regional IT Manager.
- Minimum 2+ years of experience in Desktop Support, IT Support, or Technical Support.
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365.
- Experience supporting desktops, laptops, printers, scanners, and peripheral devices.
- Hands-on experience with ITSM tools such as ServiceNow, JIRA, or similar.
- Intermediate English communication skills (written and verbal).
- Ability to work independently in an onsite client environment.
- Windows 10/11 administration and troubleshooting.
- Microsoft Office Suite and Microsoft 365.
- Basic Microsoft 365 administration.
- Hardware troubleshooting and replacement.
- TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
- Remote support tools such as TeamViewer and AnyDesk.
- Exposure to SCCM and/or Microsoft Intune is preferred.
- Experience supporting enterprise environments.
- Knowledge of Mobile Device Management (MDM) solutions such as Microsoft Intune.
- Excellent customer service and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Self-motivated and capable of working independently.
- Strong organizational and time management skills.
- CERTIFICATIONS
- CompTIA A+
- Microsoft Certified Professional (MCP)
- ITIL Foundation Certification
WORK AUTHORIZATION
Preferred: U.S. Citizens, s, and L2 visa holders.
About Axiom Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
Reston, VA, US
Year founded
2016