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Contract Customer Success Manager Edtech Jobs in Delaware

Agilent

Installation Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...

Pearson

Advanced Associate, Customer Service

Dover, DE · On-site

$11.50 - $16/hr

Bachelor's degree or equivalent combination of education and experience. * 2+ years of experience in client support, customer success, or operations. * Strong organizational and time management ...

Solenis

Contract Administrator

Wilmington, DE · On-site

$70K - $103K/yr

These technologies are used by customers to improve operational efficiencies, enhance product ... Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about ...

Rowden

Mission Success Lead, US

DE · On-site

... fleet management. In 2026, Rowden secured GBP 25 million from the UK's National Wealth Fund to ... We're now building on strong customer and partner traction in the United States, and this role will ...

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Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Delaware?

The most popular types of Customer Success Manager Edtech jobs in Delaware are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Delaware?

For Contract Customer Success Manager Edtech jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Delaware look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Delaware are:

What cities in Delaware are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Delaware with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

DIRECTOR OF EPIC COMMUNITY CONNECT - BEEBE HEALTHCARE - GRANT FUNDED

Beebe Healthcare

Lewes, DE • On-site

$185K/yr

Full-time

Posted 10 days ago

Beebe Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

670th of 891 rated healthcare providers

Job description

Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview
The Director of Beebe Healthcare Epic Community Connect is responsible for the strategic, operational, financial, and relationship management oversight of Beebe Healthcare's Epic Community Connect Program. This leader is accountable for developing and operating a sustainable Community Connect model that enables affiliated healthcare organizations including federally qualified health centers (FQHCs), physician practices, and other strategic partners to leverage Beebe Healthcare's Epic platform.
The Director serves as the leader for Beebe's Epic Community Connect partnerships and collaborates closely with leadership, information technology, strategy, clinical operations, revenue cycle, population health, compliance, and external organizations. Responsibilities include implementation oversight, partnership onboarding, service delivery performance, customer success, growth strategy, contract management, and financial performance.
The Director will establish Community Connect as a strategic capability for Beebe Healthcare, supporting care integration, health equity, value-based care initiatives, and population health objectives.
Responsibilities
Leadership:
  • Develop, refine, and execute a Community Connect strategic roadmap.
  • Identify and evaluate partnership opportunities aligning with Beebe's strategic plan.
  • Establish long-term, sustainable growth strategies for Community Connect services.
  • Serve as a liaison between Beebe Healthcare and partner organizations.
  • Collaborate with other leadership to align Community Connect initiatives with population health, clinical integration, and strategic goals.
  • Represent Beebe Healthcare in Epic Community Connect forums and external partnership discussions.

Program Oversight:
  • Lead Community Connect Steering Committee activities and reporting.
  • Ensure appropriate governance regarding:
  • Application ownership
  • Shared build standards
  • Customization requests
  • Upgrade management
  • Data stewardship
  • Security and compliance
  • Develop policies, standards, and operating procedures for Community Connect operations.
  • Working in tandem with CIO and CHSDO to ensure alignment with Beebe Healthcare Epic and IT governance structures.

Customer Success and Relationship Management:
  • Establish a high-performing customer success function.
  • Serve as escalation leader for Community Connect partners.
  • Build trusted relationships with leadership at partner organizations.
  • Monitor customer satisfaction and develop continuous improvement initiatives.
  • Facilitate regular business reviews with Community Connect clients.
  • Ensure compliance with Service Level Agreements (SLAs).

Implementation Oversight:
  • Oversee Community Connect implementations from contract execution through stabilization.
  • Ensure successful project delivery regarding scope, timeline, budget, and quality.
  • Coordinate implementation resources including:
  • Epic analysts
  • Clinical Informatics
  • Revenue cycle
  • Training
  • Integration
  • Third-party vendors
  • Monitor adoption, optimization, and post-go-live performance metrics.
  • Ensure consistent use of implementation methodologies and best practices.

Financial Management:
  • Develop and manage Community Connect operating and capital budgets.
  • Establish pricing methodologies and service models.
  • Develop cost recovery and profitability strategies.
  • Monitor contract performance and revenue generation.
  • Evaluate opportunities for shared services and economies of scale.
  • Collaborate with finance leadership on business planning and investment decisions.

Compliance and Risk Management:
  • Ensure compliance with HIPAA, HITECH, CMS requirements, FQHC regulations, Epic Community Connect standards, Information security requirements.
  • Maintain Community Connect accreditation and Epic program standards.
  • Oversee contract compliance and operational risk mitigation.
  • Collaborate with legal, compliance, privacy, and security teams.

Operational Leadership:
  • Establish key performance indicators and operational dashboards.
  • Monitor:
  • Service quality
  • Issue resolution times
  • Customer satisfaction
  • System adoption
  • Financial performance
  • Ensure adequate staffing models and workforce planning.
  • Drive continuous improvement and operational excellence initiatives.
  • Promote Epic optimization and innovation across partner organizations.

Qualifications
Minimum 5 to 7 years of healthcare experience.
Minimum 3 years of Epic experience.
Experience leading complex healthcare technology implementations.
Experience managing large-scale programs and cross-functional teams.
Experience with healthcare operations, ambulatory care, and revenue cycle management.
Experience working with provider organizations, healthcare networks, or affiliated partner organizations preferred.
Certifications:
Project Management Professional (PMP) preferred.
Epic Community Connect experience preferred.
Competencies Skills
Knowledge, Skills & Abilities:
  • Leadership and relationship management.
  • Strategic planning and business development.
  • Healthcare operations and clinical workflow expertise.
  • Epic application and governance knowledge.
  • Financial management and business modeling.
  • Contract negotiation and vendor management.
  • Change management and organizational transformation.
  • Strong written and verbal communication skills.
  • Complex stakeholder management.
  • Regulatory and compliance knowledge.
  • Population health and value-based care understanding.

Education
Bachelor's degree in Healthcare Administration, Information Systems, Business Administration, Public Health, Nursing, or related discipline required.
Master degree preferred.
Entry
USD $115,689.60/Yr.
Max
USD $185,099.20/Yr.

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