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Contract Customer Service Jobs in Kentucky (NOW HIRING)

GPC - Genuine Parts Company

Cust Serv Rep

Lexington, KY · On-site

$16 - $21.50/hr

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Assists less experienced Customer Service Representatives with addressing customer needs, including ...

Genuine Parts Company

Cust Serv Rep

Lexington, KY · On-site

$14 - $19/hr

... contract customer pricing to meet the demands of the customer based on competition, while ... Service Representatives with addressing customer needs, including locating items and resolving ...

Avcend

Customer Service Representative

Louisville, KY · On-site

$17/hr

Customer Service Representative (Hybrid) * Location: Louisville, KY 40219 * Pay Rate: $17.00/hour ... Duration: Contract with potential for Full-Time conversion Work Schedule Training (Onsite)

New Flyer

Customer Service Representative

Louisville, KY · On-site

$7.25/hr

POSITION SUMMARY The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and ...

Robert Half

Customer Service Representative

Lexington, KY · On-site

$14 - $14.90/hr

We are looking for a Customer Service Representative to support hospitality customers in a fast ... This contract opportunity has the potential to become permanent and is ideal for someone who enjoys ...

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Contract Customer Service information

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the most commonly searched types of Customer Service jobs in Kentucky?

The most popular types of Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Contract Customer Service jobs?

Cities in Kentucky with the most Contract Customer Service job openings:

Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative

Genuine Parts Company

Lexington, KY • On-site

$16 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

212th of 423 rated retail wholesalers

Job description

SUMMARY
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
  • Responds to basic customer inquires regarding products, provides quotes, and handles
  • order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
  • sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase
  • price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on
  • competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and
  • drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per
  • purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or
  • supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and
  • externally via email, using business systems and searching capabilities to find products
  • on the internet.
  • Product knowledge is preferred.

COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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