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Contract Customer Service Representative Jobs in Reston, VA

Addison Group

Customer Service Representative

Mclean, VA · On-site

$24 - $25/hr

Customer Service Representative Industry: Nonprofit / Consumer Services / Dispute Resolution ... Contract-to-Hire | Long-term contract with potential for permanent conversion after training ...

Addison Group

Customer Service Representative

Mclean, VA · Hybrid

$24 - $25/hr

Customer Service Representative Industry: Nonprofit / Consumer Services / Dispute Resolution ... Contract-to-Hire | Long-term contract with potential for permanent conversion after training ...

Sila

Customer Service Representative

Manassas, VA

$18 - $20/hr

Customer Service Representative (CSR) My Plumber Plus - Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber ...

Sila

Customer Service Representative

Sterling, VA

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kelly Services

Be Seen First

Customer Service Representative

Washington, DC · Remote

$35 - $40/hr

As a Customer Service Representative, you will assist customers by answering questions, resolving concerns, and providing exceptional service through phone, email, and chat channels. The ideal ...

New

Kelly Services

Be Seen First

Customer Service Representative

Arlington, VA · Remote

$35 - $40/hr

As a Customer Service Representative, you will assist customers by answering questions, resolving concerns, and providing exceptional service through phone, email, and chat channels. The ideal ...

New

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

Customer Service Representative Location: 10210 Greenbelt Road, Suite 200, Lanham, MD 20706 (2-3 days onsite) Client: NASA Job Summary: Business Integra Inc. is seeking a skilled Customer Service ...

U-Haul

Customer Service Representative

Germantown, MD

$17.65 - $19.65/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

New

John C Flood Inc

CSR

Alexandria, VA · On-site

$24 - $27/hr

As a Customer Service Representative (CSR), you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your ...

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All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Reston, VA

Contract Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do contract customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contract customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a Contract Customer Service Representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

How can I make 2000 a week working from home?

A Contract Customer Service Representative can potentially earn $2,000 weekly by working full-time hours, often 40 hours or more, and handling high-volume or specialized accounts. Increasing income may involve developing strong communication skills, gaining experience, and working for companies that offer competitive pay or performance bonuses.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Customer Experience Managers, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies based on industry, company size, and geographic location.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

What contract job pays the most?

Contract customer service representative roles typically pay less than specialized or technical contract positions, such as IT consultants or project managers. The highest-paying contract jobs often require advanced skills, certifications, or experience in fields like technology, engineering, or finance, and can offer hourly rates significantly higher than standard customer service roles.

What are some typical challenges faced by Contract Customer Service Representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What are the key skills and qualifications needed to thrive as a Contract Customer Service Representative, and why are they important?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

Is CSR a good entry level position?

A Contract Customer Service Representative (CSR) role is often suitable as an entry-level position because it typically requires minimal prior experience and focuses on communication, problem-solving, and customer interaction skills. It provides opportunities to develop customer service skills, learn company products or services, and may lead to advancement within the customer support or related fields.
What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Contract Customer Service Representative jobs? Cities near Reston, VA with the most Contract Customer Service Representative job openings:
Contract Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Addison Group

Mclean, VA • On-site

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Job Title: Customer Service Representative
Industry: Nonprofit / Consumer Services / Dispute Resolution
Location: McLean, VA
Assignment Type: Contract-to-Hire | Long-term contract with potential for permanent conversion after training completion
Pay: $24.00-$25.00/hour
Work Schedule:Monday-Friday | 9:00 AM - 6:00 PM EST
Hybrid schedule after training: 2 days onsite / 3 days remote
Initial training period will be fully onsite for approximately 3-6 weeks
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a respected organization seeking customer-focused professionals to join their dispute resolution operations team. This organization supports consumers through structured resolution programs and provides a collaborative environment with opportunities for long-term growth and advancement.
Job Description:
Our client is seeking a professional and detail-oriented Customer Service Representative to support consumers through dispute and claims processes. This individual will serve as a primary point of contact for inbound inquiries, explain program procedures, and assist customers with documentation and claim submissions. The ideal candidate will have prior experience in fast-paced contact center environments and demonstrate strong communication and problem-solving abilities.
Key Responsibilities:
  • Respond to inbound customer inquiries in a high-volume contact center environment
  • Explain program procedures, eligibility requirements, and claim processes
  • Assist customers with submitting claims online and over the phone
  • Maintain accurate documentation within internal systems
  • Escalate complex or sensitive matters appropriately
  • Deliver professional, empathetic, and solution-oriented customer support
  • Support outreach initiatives and operational projects as assigned
  • Learn and apply industry-specific regulations and procedures

Qualifications:
  • Bachelor's degree required
  • 4+ years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM or contact center platforms such as RingCentral or similar systems
  • Previous experience supporting Fortune 500 or enterprise-level organizations preferred
  • Strong written and verbal communication skills
  • Excellent customer service, problem-solving, and multitasking abilities
  • Comfortable navigating web-based platforms and customer support applications
  • Demonstrated career progression within prior customer service roles

Additional Details:
  • Structured training and onboarding provided
  • Opportunity for advancement into higher-level dispute resolution/case management responsibilities
  • Start date targeted for June/July 2026
  • Team-oriented and fast-paced work environment
  • Video interview process with hiring leadership team

Perks:
  • Hybrid flexibility after training period
  • Long-term career growth opportunity
  • Collaborative and supportive team environment
  • Exposure to dispute resolution and case management operations
  • Professional development and advancement potential

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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