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Contract Customer Service Representative information

See Alabama salary details

$7

$18

$35

How much do contract customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for contract customer service representative in Alabama is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $22.84 per hour, depending on experience, location, and employer.

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.
What are the most commonly searched types of Customer Service Representative jobs in Alabama? The most popular types of Customer Service Representative jobs in Alabama are:
What cities in Alabama are hiring for Contract Customer Service Representative jobs? Cities in Alabama with the most Contract Customer Service Representative job openings:
Contract Customer Service Representative jobs near you
Infographic showing various Contract Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,416 per year, or $18.5 per hour.

Senior Customer Service Representative

GPC - Genuine Parts Company

Mobile, AL

$19 - $26.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

240th of 415 rated retail wholesalers

Job description

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.
  • KNOWLEDGE, SKILLS, ABILITIES
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

 

LICENSES & CERTIFICATIONS:

  • None required.

 

SUPERVISORY RESPONSIBILITY:

 

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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