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Contract Crm Implementation Jobs in Silver Spring, MD

Leap

CRM Specialist

Columbia, MD

Project Management: Implement project management best practices, including time tracking ... Familiarity with CRM tools preferred. * Project Management : 1-2 years of project management ...

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Identify and implement process improvements and automation to reduce manual work and improve data reliability * Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Identify and implement process improvements and automation to reduce manual work and improve data reliability * Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems

Washington Nationals

CRM, Administrator

Washington, DC · On-site

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits.

LSU AgCenter

CRM Administrator

Alexandria, VA

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location:LSU - Alexandria Pay Grade:

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Partner closely with marketing teams to design, implement, and optimize customer engagement campaigns * Develop, maintain, and troubleshoot CRM campaigns, customer journeys, segmentation logic, and ...

First American

CRM Campaign Manager

Washington, DC · On-site

What We Do We are seeking a CRM Campaign Manager to create, maintain, and optimize lifecycle marketing campaigns that support our outside sales team. This role will focus on driving engagement with ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

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All JobsContract Crm Implementation JobsContract Crm Implementation Jobs in Silver Spring, MD

Contract Crm Implementation information

See Silver Spring, MD salary details

$40.3K

$107K

$173.7K

How much do contract crm implementation jobs pay per year?

As of Aug 5, 2026, the average yearly pay for contract crm implementation in Silver Spring, MD is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $125,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in a contract CRM implementation role?

Professionals in contract CRM implementation roles often encounter challenges such as aligning the platform’s capabilities with unique client workflows, managing tight project timelines, and ensuring thorough user adoption. Effective communication with stakeholders and cross-functional teams is essential to clarify requirements and address resistance to change. Additionally, troubleshooting data migration and integration issues with existing systems can be complex, requiring strong analytical and problem-solving skills.

What is the difference between Contract Crm Implementation vs Contract Salesforce Administrator?

AspectContract Crm ImplementationContract Salesforce Administrator
Primary RoleDeploys and configures CRM systems, manages implementation projectsMaintains and customizes Salesforce platform, manages user accounts and data
Required SkillsCRM deployment, project management, technical configurationSalesforce setup, user management, data management
CertificationsOften Salesforce certifications, project management credentialsSalesforce Administrator certification
Work EnvironmentImplementation projects, client sites, consulting firmsIn-house or consulting, ongoing platform management

While both roles involve Salesforce, Contract Crm Implementation focuses on deploying and configuring CRM systems during projects, whereas Contract Salesforce Administrator handles ongoing platform maintenance and user support. Understanding these differences helps organizations find the right expertise for their CRM needs.

What is a contract CRM implementation specialist?

A Contract CRM Implementation specialist is a professional who helps organizations set up and configure Customer Relationship Management (CRM) systems on a contract basis. Their primary role is to understand business requirements, customize the CRM platform, migrate data, integrate with other systems, and train staff to use the new software effectively. They often work with various CRM solutions such as Salesforce, HubSpot, or Microsoft Dynamics, ensuring a smooth transition and maximizing the CRM's value for the client. Contract specialists typically work on a project-by-project basis, providing their expertise for the duration of the implementation.

What are the key skills and qualifications needed to thrive as a contract CRM implementation specialist?

To excel as a Contract CRM Implementation Specialist, you need expertise in CRM systems, project management, and a background in information technology or business, often supported by relevant certifications such as Salesforce or Microsoft Dynamics. Proficiency in data migration tools, integration platforms, and workflow automation systems is typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills help you manage client expectations and drive successful adoption. These competencies are crucial for delivering tailored CRM solutions that meet organizational needs and ensure smooth transitions during implementation projects.
What are popular job titles related to Contract Crm Implementation jobs in Silver Spring, MD? For Contract Crm Implementation jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Contract Crm Implementation jobs in Silver Spring, MD look for? The top searched job categories for Contract Crm Implementation jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Contract Crm Implementation jobs? Cities near Silver Spring, MD with the most Contract Crm Implementation job openings:
Contract Crm Implementation jobs near you
Infographic showing various Contract Crm Implementation job openings in Silver Spring, MD as of July 2026, with employment types broken down into 62% Full Time, 20% Part Time, 1% Temporary, and 17% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

CRM Specialist

Leap

Columbia, MD

Full-time

Posted 14 days ago

Job description

About Us
At Leap, we're on a mission to transform the home improvement industry - and we want you to be part of that journey. We're proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers.
When you join Leap, you'll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work - and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what's working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family.
Take the Leap today and help shape what's next.

This is a high-volume position that we fill often. By applying, you'll be added to our priority list for upcoming openings. Thank you for your interest in joining Leap - let's stay in touch!

Position Overview
We are seeking a dynamic and detail-oriented CRM Specialist to join our team. In this role, you will lead engaging Zoom training sessions, manage customer projects, provide backend training, and configure software to meet customer needs. You will also develop innovative solutions to address customer requests, ensuring their successful integration and satisfaction. This is a fantastic opportunity for a motivated individual to thrive in a fast-paced environment with ample opportunities for professional growth and advancement.

Responsibilities

  • Lead Interactive Training Sessions: Conduct engaging, hands-on training sessions via Zoom to ensure customers effectively utilize the software.
  • Manage Customer Projects: Oversee customer onboarding projects from initiation to completion, ensuring timely delivery and adherence to project plans.
  • Backend Training and Configuration: Provide in-depth training on backend functionalities and configure software settings to align with customer requirements.
  • Customer Support and Solution Development: Address customer requests by devising innovative solutions and ensuring their business needs are met.
  • Project Management: Implement project management best practices, including time tracking, development and maintenance of detailed project plans, and clear, consistent communication.
  • Issue Identification and Mitigation: Proactively identify potential issues, risks, and concerns during the onboarding process and take appropriate actions to mitigate them.
  • Customer Education Programs: Assist in developing and executing educational programs to support new business initiatives, ensuring customers are well-informed and empowered.
  • Cross-Departmental Collaboration: Work collaboratively with various departments within Customer Success to ensure customer accounts are configured to meet their business needs.
  • Enhance Customer Experience: Serve as a driving force in delivering a positive and seamless customer onboarding experience, ensuring high levels of satisfaction and success.

Qualifications

  • Experience with Web-Based Applications: 1-2 years of experience using, supporting, or troubleshooting web-based applications.
  • Client-Facing Role Experience: 1-2 years of experience in an external client-facing role, demonstrating strong customer service skills.
  • Software Implementation: 1-2 years of experience with software implementation, showcasing the ability to guide clients through the setup process. Familiarity with CRM tools preferred.
  • Project Management: 1-2 years of project management experience, including planning, executing, and overseeing projects to ensure timely completion.
  • Required: Fluency in English and Spanish, as this role will regularly interact with Spanish-speaking customers across phone, email, and chat channels.
  • Strongly preferred: Prior experience working with or onboarding customers in retail home services, contractor-focused, or field service businesses, or a closely related industry.
  • Communication Skills: Excellent written and verbal communication skills to effectively convey information and instructions.
  • Technical and Analytical Skills: Strong technical, analytical, and troubleshooting skills to address and resolve client issues.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
  • Attention to Detail: Exceptional attention to detail and accuracy in all work.
  • Prioritization and Time Management: Ability to prioritize tasks and manage workload efficiently in a high-volume, deadline-driven environment.
  • Education: Associate's degree or Bachelor's degree required

Compensation will be determined based on experience, skills, and qualifications.

Pay Range
$60,000—$67,500 USD

Benefits

We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here's what you can look forward to:

  • Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
  • Invest in Your Future – 401(k) company match to help you build financial security.
  • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
  • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
  • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
  • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
  • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Join us and experience a company that truly invests in YOU!

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.

Leap, LLC collects personal information from job applicants as part of our recruiting and hiring process. This information is collected directly from you and from third parties such as background check providers and professional references. It is shared only with Greenhouse Software Inc. (our recruiting platform) and others as required by law. We do not sell your personal information.

The categories of information we collect, and the purposes for which we use them, include:

  • Identifiers (name, email, phone, address) — to contact you and manage your application
  • Professional information (resume, work history, skills, references) — to evaluate your qualifications
  • Education information (degrees, certifications) — to verify credentials required for the role
  • Background check data (criminal history, employment verification) — to complete pre-employment screening as permitted by law
  • Voluntary demographic information (EEO data) — for legally required reporting only; not used in hiring decisions