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Contract Call Center Outbound Jobs in Puerto Rico

Island Finance LLC

Project Manager

San Juan, PR · On-site

The organization also maintains an extensive island-wide branch network, a call center, and an ... Manage contracts with vendors and suppliers by assigning tasks and communicating the expected ...

Island Finance

Project Manager

San Juan, PR · On-site

The organization also maintains an extensive island-wide branch network, a call center, and an ... Manage contracts with vendors and suppliers by assigning tasks and communicating the expected ...

Vivo HealthStaff

CRNA - Locum (CT License)

San Juan, PR · On-site

$1.0K/wk

The ideal candidate has recent experience in a Level I Trauma Center and is comfortable handling ... Minimum 6 months (3-month contracts will not be accepted) Schedule: Monday - Friday, 3x12-hour ...

CGI Inc.

Passport Support Associate III

San Juan, PR · On-site

$19.57/hr

... at Agency/Center Information and Will-Call counters: o At the Information Station, ensure ... Due to the nature of the government contract requirements and/or clearance requirements, US ...

Cencora

Supplier Qual Engineer II

Villalba, PR · On-site

If you want to make a difference at the center of health, come join our innovative company and help ... Problem-solving techniques This position is for a term contract supporting one of ECHO Consulting ...

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All JobsContract Call Center Outbound JobsContract Call Center Outbound Jobs in Puerto Rico

Contract Call Center Outbound information

What is the difference between Contract Call Center Outbound vs Customer Service Representative?

AspectContract Call Center OutboundCustomer Service Representative
Primary RoleMaking outbound calls to promote products, gather feedback, or generate leadsHandling inbound customer inquiries, providing support, and resolving issues
Work EnvironmentCall centers, often temporary or project-basedOffice or remote customer support settings
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication training helpfulCustomer service certifications beneficial

Contract Call Center Outbound roles focus on proactive outbound calls for sales or marketing, while Customer Service Representatives handle inbound inquiries and support. Both roles require strong communication skills but differ in daily tasks and work environment.

What is a contract call center outbound?

A contract call center outbound is a temporary or project-based role where agents make outbound calls to customers or prospects on behalf of a company. These positions often require strong communication skills, familiarity with call center software, and adherence to specific client guidelines or scripts.

What are the most commonly searched types of Call Center Outbound jobs in Puerto Rico?

The most popular types of Call Center Outbound jobs in Puerto Rico are:

Contract Call Center Outbound jobs near you

Network & Communications Administrator

Island Finance LLC

San Juan, PR • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company: Island Finance
With over 66 years of service, Island Finance LLC is the largest financial institution in Puerto Rico. It serves over 70,000 clients, with consumer loans and a variety of financial products and services. Additionally, it has a comprehensive distribution network with 46 branches, a call center, and an advanced Internet banking service available at www.islandfinance.com.
Island Finance is not only a Financial Company committed to the future of Puerto Rico, but also works every day to offer the highest quality of service and is the one who has reached out to thousands of clients when they have needed it most, in addition to maintaining a positive and dynamic work environment with a team committed to offering the best.
We are the Financial Company of the 21st century, with over five decades helping you realize your dreams. There is one thing that remains unchanged, and that is that sixty-five years later, we are still here...
We deeply appreciate your support and reaffirm our commitment. That's why with us... iiYes, you can!!
General Job Summary
Responsible for the operational phase of the institution's voice and data communications, ensuring high availability, performance, and security across all branches, departmental offices, and cloud services. Operates and optimizes LAN/WAN/SD-WAN, enterprise Wi-Fi, Internet/MPLS/LTE links, VPN (site-to-site and remote access), IP telephony/SIP/UC, and secure connectivity with cloud providers (OCI and AWS). Ensures policy compliance, audit support, and continuous improvement under ITIL practices and cybersecurity best practices.
Essential Function and Responsibilities
Network & Communication Specialist (including Fortinet and SD-WAN)
  • Routing and switching (BGP/OSPF, VLAN, QoS), enterprise Wi-Fi, and communications links (Internet/MPLS/LTE).
  • Responsible for operational functions for the Fortinet firewalls/IPS (FortiGate), security policies and profiles, and management/analytics platforms (FortiManager/FortiAnalyzer).
  • Monitor and manage load balancers, Wi-Fi controllers, ADC, and segmentation (VLANs, NAC/micro-segmentation).
  • Maintain core services: DNS, DHCP, NTP, IPAM, and IP addressing/segment control.

Cloud Connectivity & VPN (OCI and AWS)
  • Support the design, operation, and optimization of secure connectivity with OCI and AWS via IPsec VPN, SSL VPN, and, when applicable, dedicated links (e.g., FastConnect/Direct Connect).
  • Ensure routing, security, and resilience (HA, failover, periodic switchover tests) for interconnection with clouds and data centers.

IP Telephony / SIP / Collaboration
  • Support the administrator in the VoIP/UC platforms, SIP trunks, SBC, and call routing; enforce QoS to guarantee voice quality (jitter, latency, loss, MOS).
  • Coordinate integrations with contact center/IVR and collaboration services; ensure recording and retention per policy

Monitoring, Operations & Incident Response
  • Monitor performance and capacity with NPM/NTA/SNMP/NetFlow/Syslog; set proactive thresholds and alerts.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.

Monitoring, Operations & Incident Response
  • Monitor performance and capacity with NPM/NTA/SNMP/NetFlow/Syslog; set proactive thresholds and alerts.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.

Security, Compliance & Audits
  • Apply network security controls (hardening, segmentation, privileged access, secure VPNs, lists/objects) and maintain audit evidence.
  • Support internal/external and regulatory audits, address findings, and implement corrective action plans.
  • Ensure adherence to corporate security policies and financial-sector regulations.

Business Continuity & DR/BCP
  • Support the Administration in the implementation and testing of HA, link redundancy, alternate routes, and failover mechanisms for critical services.
  • Participate in DR/BCP exercises, validating secure connectivity to critical services in OCI and AWS.

Vendor & Cost Management
  • Support the management of carriers/ISPs, OEMs (incl. Fortinet), and MSPs: contracts, SLAs, escalations, billing, and reconciliations.
  • Support as required in proposal evaluations (RFP/RFQ) and recommend cost-effective modernizations and optimizations (licenses, links, equipment).

Documentation & Continuous Improvement (BAU)Maintain up-to-date HLD/LLD diagrams, inventory, and operating procedures.
• Review and present proposal for updates, implement updates, improvements, optimizations, and new controls as part of BAU.
• Provide technical training to the Service Desk and related teams.
Requirements
  • Bachelor's degree in engineering (Computer/Telecommunications/Electrical) or Computer Science, or equivalent experience.
  • 3+ years administering multi-site networks and communications in regulated environments (financial, telecom, healthcare, or similar).
  • Proficient knowledge of communication and network concepts and protocols.
  • Knowledge of equipment used in networks and monitoring tools.
  • Fortinet NSE 4/7 or higher; Cisco CCNA/CCNP; CompTIA Network+/Security+; ITIL v4 Foundation.
  • Cloud certifications with networking emphasis: AWS (Advanced Networking/SAA), OCI (Networking/Architecture).
  • Network Protocols & Topologies: Knowledge of core for designing and troubleshooting network architecture.
  • Hardware Configuration & Management: Experience with major vendor equipment, including routers, switches, firewalls, and wireless access points, is a must.
  • Network Security: Knowledge and experience in implementing and managing robust security measures, including firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), access controls, and vulnerability management.
  • Virtualization & Cloud Networking: Strong understanding of virtualization technologies and experience with cloud platforms like AWS or Azure to manage scalable and hybrid network environments.
  • Voice and Data Communications: Knowledge of unified communication systems, including Voice over IP (VoIP), SIP trunks, and video conferencing solutions, is often required.
  • Operating Systems: Experience in managing servers on various operating systems, including Windows Server and Linux, for effective network management.
  • Bilingual (Spanish and English).
  • Customer-focused and service-oriented.
  • Strong verbal, written, and negotiation skills to retain the existing customer base.
  • Experience in routing/switching (BGP/OSPF/STP/VLAN), firewalls/IPS (preferably Fortinet/FortiGate), VPN (IPsec/SSL), SD-WAN, enterprise Wi-Fi, and VoIP/SIP/SBC/QoS.
  • Hands-on experience with cloud connectivity (OCI and AWS: VPC/VNet, VPNs, routing, security, dedicated links).
  • Proficiency with monitoring tools (SNMP, Syslog, NetFlow/IPFIX, NPM/NTA) and ITIL processes (changes, incidents, problems).
  • Clear documentation (HLD/LLD), analysis, troubleshooting, and effective communication skills (Spanish/English).
  • Availability for on-call duties, off-hours changes, and site visits; valid driver's license.

Island Finance is an Equal Opportunity Employer
Learn more about us at Island Finance and keep updated with our latest job postings at Island Finance Empleos
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