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Contract Call Center Outbound Jobs in Puerto Rico

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Oversee daily Call Center operations, including inbound and outbound call activity, queue management, assigned patient-service workflows, and workforce execution. * Monitor queue volumes, staffing ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Oversee daily Call Center operations, including inbound and outbound call activity, queue management, assigned patient-service workflows, and workforce execution. * Monitor queue volumes, staffing ...

Liberty Latin America Communications, Inc.

PR

Develop sales strategy for inbound and outbound channels, which ensures attainment of departmental ... Measure call performance on the following essential meaningful metrics (Key performance indicators ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document ...

Liberty Latin America Communications, Inc.

PR

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails ... call center environment. Validated inside sales experience. Other Qualifications: * Supervise ...

Staff Management | SMX

Be Seen First

Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new ... Manage large amounts of inbound and outbound calls in a timely manner * Identify customer needs ...

Cabrera Auto

BDC Manager- Bayamon

San Juan, PR · On-site

Descripción del puesto El Gerente de BDC o Call Center (Centro Desarrollador de Negocios) es ... Monitorear de volumen de llamadas (Inbound y Outbound), procesamiento de emails y cualquier otro ...

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All JobsContract Call Center Outbound JobsContract Call Center Outbound Jobs in Puerto Rico

Contract Call Center Outbound information

What is the difference between Contract Call Center Outbound vs Customer Service Representative?

AspectContract Call Center OutboundCustomer Service Representative
Primary RoleMaking outbound calls to promote products, gather feedback, or generate leadsHandling inbound customer inquiries, providing support, and resolving issues
Work EnvironmentCall centers, often temporary or project-basedOffice or remote customer support settings
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but sales or communication training helpfulCustomer service certifications beneficial

Contract Call Center Outbound roles focus on proactive outbound calls for sales or marketing, while Customer Service Representatives handle inbound inquiries and support. Both roles require strong communication skills but differ in daily tasks and work environment.

What is a contract call center outbound?

A contract call center outbound is a temporary or project-based role where agents make outbound calls to customers or prospects on behalf of a company. These positions often require strong communication skills, familiarity with call center software, and adherence to specific client guidelines or scripts.

What are the most commonly searched types of Call Center Outbound jobs in Puerto Rico?

The most popular types of Call Center Outbound jobs in Puerto Rico are:

Contract Call Center Outbound jobs near you

Outbound Call Center Representative (Part-Time)

MY WIRELESS

Carolina, PR • On-site

$12/hr

Part-time

Re-posted 20 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

We are seeking a highly motivated Outbound Call Center Representative responsible for generating leads, engaging prospects through cold calling, and closing sales. This role requires strong communication skills, resilience, and a results-driven mindset, particularly within telecommunications services including wireless, broadband, TV, and VoIP.

Key Responsibilities

  • Conduct high-volume outbound cold calls to prospective customers
  • Identify customer needs and present tailored solutions
  • Generate qualified leads and convert them into sales
  • Meet and exceed daily, weekly, and monthly sales targets
  • Maintain accurate records in CRM systems
  • Follow up with prospects to close opportunities
  • Deliver excellent customer service throughout the sales process
  • Stay current on product offerings, promotions, and industry trends

Requirements

Experience

  • Minimum 1–2 years in call center sales or outbound calling
  • Proven experience in cold calling and closing sales
  • Background in telecommunications (wireless, broadband, TV, VoIP) strongly preferred
  • Customer service experience in a fast-paced environment

Skills

  • Strong verbal communication and persuasion skills
  • Ability to handle objections and rejection professionally
  • Goal-oriented with a strong closing mindset
  • Basic computer skills and CRM familiarity
  • Bilingual (English/Spanish) preferred (highly valuable in PR market)

Employment Type

  • Part-Time (typically 20–30 hours per week)
  • Flexible schedule may include evenings or weekends

What My Wireless employees say

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