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Contract Application Support Lead Jobs (NOW HIRING)

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Contract Remote Initially After COVID - Client location at Chicago downtown Interview type: Initial ... lead a new team responsible for NT's GDWM platform. Wealth Management Applications Support and ...

ConfigUSA

Ivalua Support Lead

Columbus, IN · On-site

Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...

Interra Health

Lead Application Support Engineer

$150K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. • Set team priorities, manage ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support. * Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ...

Interra Health

Lead Application Support Engineer

Boston, MA · Remote

$150K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. * Set team priorities, manage workload distribution, and ensure ...

Quantix

Application Support Analyst

Denver, CO

Contract to Hire Length: Six months Client located in Denver, Colorado is seeking a Application Support Analyst for a six month contract to hire position. Responsibilties will include new user setup ...

TekCommands Inc

E3PL Support Lead

Atlanta, GA · Remote

This is a post-production E3PL application support lead position located on-site. The role is for the on-site point of contact for customer providing end to end support delivery in collaboration with ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Development family is responsible for creating, designing, deploying, and supporting ... Fluid in FIS Integrity application functionality * particular emphasis on contract administration ...

Bitwise

Application Support

Cincinnati, OH · On-site

  • PTO

... application support, operations, or engineering is a plus but not required * Exposure to Point-of ... Independently execute large projects and lead other analysts in completing projects.

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How much do contract application support lead jobs pay per year?

As of Aug 12, 2026, the average yearly pay for contract application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.
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Contract Application Support Lead jobs near you

Application Support Manager

Navtech, Inc.

Chicago, IL • On-site

Contractor

Re-posted 14 days ago

Job description

Job Title: Application Support Manager
Job Location: Chicago, IL
Position Type: 6 Months Contract then Perm Hire
Domain: Wealth Management Services
Req Type: Contract Remote Initially After COVID - Client location at Chicago downtown
Interview type: Initial Phone and In-Person Interview
Notes from Hiring Manager:
  • This is a Support Manager position. Will be working very closely with the App Dev team to set up the support group. This is more of a support manager than a development Program Manager.
  • "We want this person to be part of the development team. Make sure this application is going to be supportable. "
  • The support team will report to this Program Manager.
  • Moving application to Private and Public Cloud. MS Azure.
  • The development team is completely rewriting the application.
  • Support for WM applications - one of the manager's deliverables
  • The ideal candidate would have experience supporting an existing environment but also have worked with brand new development teams of a new application

Soft skills:
  • Need a leader, strong opinions, strong experience
  • Good knowledge of .net technologies, a cloud so they should understand coding but they don't have to be a coder.
  • Need to have been though "Greenfield" projects.
  • Banking experience is nice to have but not mandatory
  • The supportability of a cloud application is more important.

Job Description:
  • Manager, Goals Driven Wealth Management Applications Support - The Wealth Management Applications Support and Maintenance Organization is looking for a Manager to lead a new team responsible for NT's GDWM platform. Wealth Management Applications Support and Maintenance org is responsible for 24x7 production support across the globe (APAC, EMEA and North America) for over 200 applications of the Wealth Management business units at the Northern Trust Company.
  • ROLE: This role will support WM Business, product, technology and interact with PCET platform operations teams and Application development teams. The ideal candidate will possess excellent leadership and communication skills coupled with a solid understanding of cloud technologies, custom application development using .Net technologies and digital engineering discipline. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:
  • Create GDWM support operate model through partnering with business, operations, technology and enterprise teams
  • Set up support teams for execution
  • Collaborate with application development to run intake of releases
  • Ensure security, availability, reliability and resiliency of applications is maintained to expectations
  • Partner with Microsoft and other technology partners to continuously improve and innovate
  • Manage global teams
  • Represent Support to ensure new / enhanced applications' supportability and max availability.
  • Contribute to an open agile culture that enables employees' development through kind and candid feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism.
  • Collaborate with global technology teams located in Chicago and India, meeting and exceeding short-term and long-term strategic priorities.
  • Familiar with ITIL Process and Project methodologies. Assist and drive teams with Change Management process and Project releases.
  • Manage and coordinate with onsite and offshore Managed Services provider to Support applications and drive continuous improvement efforts.
  • Ensure compliance and identify and escalate risks, with an eye toward change control procedures, IT Process and especially applications and data security.
  • Provide thought leadership to development sprint teams to improve resiliency and monitoring of new applications.
  • Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensure timely and accurate completion of the production support services.
  • Maintain risk management and compliance programs and activities for assigned groups.
  • Ensure completion of management status reporting for projects, metrics and availability reporting
  • Advise WM IT on impacts of new and enhanced application designs.
  • Work closely with product and business partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
  • Communicate with various business areas and outside vendors, consultants, and clients regarding security needs.
  • Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
  • Ensure compliance with all audit requirements including change control procedures and data security.
  • Conduct performance management, career development and hands-on training to assigned staff.
  • Carrie out activities that are large in scope, cross-functional and technically challenging.
  • Able to troubleshoot (review, analyze and resolve) applications production issues.
  • Develop and maintain professional relationship with all stakeholders within IT and Business teams.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Actively contribute to the supportability of the security applications as well as continuous service improvement.
  • Quick to learn/understand NT's systems and products utilizing reference materials and support procedures.
  • Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
  • Adherence to corporate standards at all times.

SKILLS / EXPERIENCE:
  • 12+ years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
  • Experience working on projects in an Agile environment.
  • Experience using at least some of the following technologies: .Net, Azure Functions, Azure DevOps, Azure Test Plans, Azure Redis Cache, Signal R, Saga Patterns, Marklogic, Azure cloud and Azure boards
  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.
  • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical Wealth and Enterprise applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
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About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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