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Contact Support Assistant Jobs (NOW HIRING)

Cetechs

Medical Support Assistant

La Junta, CO · On-site

$35K - $45K/yr

Position Summary The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling ...

Cetechs

Medical Support Assistant

Golden, CO · On-site

$41K - $53K/yr

Position Summary The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling ...

MRINetwork Jobs

Medical Support Assistant

Washington, DC · On-site

$45K - $58K/yr

Medical Support Assistants (MSAs) Federal contract opportunity URGENTLY seeking experienced Medical ... If you or someone you know is interested in learning more, please contact: Phone: 817-989-9700 ...

MRINetwork Jobs

Medical Support Assistant

Vancouver, WA · On-site

$42K - $54K/yr

Medical Support Assistants (MSAs) Federal contract opportunity URGENTLY seeking experienced Medical ... If you or someone you know is interested in learning more, please contact: Phone: 817-989-9700 ...

Cetechs

Medical Support Assistant

Lamar, CO · On-site

$42K - $55K/yr

Position Summary The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling ...

Cetechs

Medical Support Assistant

Glendale, CO · On-site

$38K - $49K/yr

Position Summary The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling ...

MRINetwork Jobs

Medical Support Assistant

Washington, DC · On-site

$45K - $58K/yr

Medical Support Assistants (MSAs) Federal contract opportunity URGENTLY seeking experienced Medical ... If you or someone you know is interested in learning more, please contact: Phone: 817-989-9700 ...

MRINetwork Jobs

Medical Support Assistant

Vancouver, WA · On-site

$42K - $54K/yr

Medical Support Assistants (MSAs) Federal contract opportunity URGENTLY seeking experienced Medical ... If you or someone you know is interested in learning more, please contact: Phone: 817-989-9700 ...

MRINetwork Jobs

Medical Support Assistant

Vancouver, WA · On-site

$42K - $54K/yr

Medical Support Assistants (MSAs) Federal contract opportunity URGENTLY seeking experienced Medical ... If you or someone you know is interested in learning more, please contact: Phone: 817-989-9700 ...

Cetechs

Medical Support Assistant

Glendale, CO · On-site

$38K - $49K/yr

Position Summary The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling ...

Mercer University

Administrative Support Assistant

Macon, GA · On-site

$33K - $44K/yr

The Administrative Support Assistant serves as a key point of contact and contributes to a professional, service-oriented environment by fostering effective communication and collaborative working ...

Sharpcontra

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires ...

Mercer University

Administrative Support Assistant

Macon, GA · On-site

$33K - $44K/yr

The Administrative Support Assistant serves as a key point of contact and contributes to a professional, service-oriented environment by fostering effective communication and collaborative working ...

Artemis Arc

Medical Support Assistant

San Antonio, TX · On-site

$36K - $46K/yr

Requisition ID 2026-4589 Job Summary Medical Support Assistant (MSA) Location: Remote (must reside ... Contact Veterans and community providers by phone and correspondence * Verify and update Veteran ...

BeloForm Craft

Customer Support Assistant

Los Angeles, CA · On-site

$34K - $38K/yr

Customer Support Assistant At Beloform Craft, we are committed to excellence, innovation, and ... In this role, you will serve as an important point of contact for customers, providing timely ...

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Contact Support Assistant information

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$11

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$26

How much do contact support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contact support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are popular job titles related to Contact Support Assistant jobs?

For Contact Support Assistant jobs, the most frequently searched job titles are:

Medical Support Assistant

La Junta, CO • On-site

Cetechs
Office Administration and Facilities Support Services • 11 - 50 employees
Learn more about Cetechsexternal

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Medical Support Assistant (MSA)
Company: Cetechs, a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Position: Medical Support Assistant (MSA)
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-4:30 PM MST
Location: Aurora, Glendale, Colorado Springs, Pueblo, Golden, Castle Rock, La Junta, Lamar and other Eastern Colorado VA locations
Work Setting: Onsite
About Cetechs
Cetechs is a Service-Disabled Veteran-Owned Small Business dedicated to providing exceptional healthcare staffing services to federal agencies nationwide. We are currently seeking professional, customer-focused Medical Support Assistants to support the Department of Veterans Affairs (VA) Eastern Colorado Health Care System (ECHCS). This position offers the opportunity to make a meaningful impact by helping Veterans access quality healthcare services.
Position Summary
The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic medical records, supporting Community Care referrals, and ensuring Veterans receive timely, professional service.
Successful candidates are organized, detail-oriented, compassionate, and thrive in a fast-paced healthcare environment.
Essential Duties & Responsibilities
  • Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
  • Greet and check in Veterans while providing outstanding customer service.
  • Answer and route incoming telephone calls professionally and courteously.
  • Coordinate Community Care referrals and authorizations.
  • Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
  • Update patient demographic, insurance, and emergency contact information.
  • Enter and maintain accurate patient records within VA electronic health record systems.
  • Monitor appointment recalls, reminders, cancellations, and no-show reports.
  • Receive and process medical records into the VA electronic record.
  • Collaborate with providers, nurses, and clinic staff to coordinate patient care.
  • Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
  • Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
  • Complete additional administrative and scheduling duties as assigned.
Minimum Qualifications
  • U.S. Citizen.
  • High School Diploma or GED.
  • Minimum six (6) months of customer service experience.
  • Basic knowledge of medical terminology.
  • Typing speed of at least 50 words per minute.
  • Basic computer proficiency.
  • Strong verbal and written English communication skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and multitasking abilities.
Preferred Qualifications
Experience in any of the following is highly preferred:
  • Medical Support Assistant
  • Medical Receptionist
  • Patient Access Representative
  • Medical Scheduler
  • Referral Coordinator
  • Medical Office Assistant
  • Healthcare Customer Service
  • VA healthcare environment
  • Electronic Medical Records (EMR/EHR)
  • CPRS
  • VistA
  • HSRM
  • PPMS
Required Skills
  • Excellent customer service
  • Professional telephone etiquette
  • Strong attention to detail
  • Ability to prioritize multiple tasks
  • Problem-solving skills
  • Strong interpersonal communication
  • Microsoft Office proficiency
  • Ability to maintain confidentiality
  • Ability to work independently
Security & Background Requirements
Selected candidates must successfully complete:
  • VA background investigation (NACI)
  • Fingerprinting
  • Personal Identity Verification (PIV) credentialing
  • VA security clearance process
  • All required onboarding requirements before beginning work.
Physical Requirements
  • Ability to sit for extended periods.
  • Frequent computer and telephone use.
  • Ability to communicate effectively with patients and healthcare staff.
  • Ability to perform the essential duties of the position without restrictions.
Benefits
Cetechs offers a competitive benefits package that may include:
  • Competitive pay
  • Medical, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Paid Federal Holidays
  • 401(k) (if eligible)
  • Employee Assistance Program
  • Professional growth opportunities
Equal Opportunity Employer
Cetechs is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, sex, age, disability, veteran status, or any other protected characteristic.
CETECHS logo

About CETECHS

Sourced by ZipRecruiter

Industry

Office administration and facilities support services

Company size

11 - 50 Employees

Headquarters location

Mesa, AZ, US

Year founded

2009

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