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Contact Manager Jobs in Virginia (NOW HIRING)

UHS

Contact Center Support

Richmond, VA · On-site

$18.23 - $27.34/hr

The Contact Center Support is responsible for receiving and resolving first line inquiries over the ... Escalate problem accounts to management team of department for assistance and resolution. * Clearly ...

UHS

Contact Center Support

Richmond, VA · On-site

$18.23 - $27.34/hr

The Contact Center Support is responsible for receiving and resolving first line inquiries over the ... Escalate problem accounts to management team of department for assistance and resolution. * Clearly ...

UHS

Contact Center Support

Richmond, VA

$15.75 - $20/hr

The Contact Center Support is responsible for receiving and resolving first line inquiries over the ... Escalate problem accounts to management team of department for assistance and resolution. * Clearly ...

UHS

Contact Center Support

Richmond, VA

$16.75 - $22.50/hr

The Contact Center Support is responsible for receiving and resolving first line inquiries over the ... Escalate problem accounts to management team of department for assistance and resolution. * Clearly ...

Universal Health Services

Contact Center Support

Richmond, VA · On-site

$17.75 - $24/hr

The Contact Center Support is responsible for receiving and resolving first line inquiries over the ... Escalate problem accounts to management team of department for assistance and resolution. * Clearly ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Manage and track incidents, defects, and enhancements through Jira. * Maintain and organize design ... Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. * Strong expertise in ...

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Showing results 41-60

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Contact Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Virginia are hiring for Contact Manager jobs?

Cities in Virginia with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

Real Time Management (Lead Contact Center Process Improvement Representative)

Genworth Financial, Inc.

Lynchburg, VA • On-site

$17.25 - $22.25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Genworth Financial rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

107th of 311 rated insurance

Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
  • Make it human. We care about the people that make up our customers, colleagues, and communities.
  • Make it about others. We do what's best for our customers and collaborate to drive progress.
  • Make it happen. We work with intention toward a common purpose and forge ways forward together.
  • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION
Real Time Management (Lead Contact Center Process Improvement Representative)
LOCATION
This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.
* A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office with working hours targeting our core business hours of 9am-5pm EST.
YOUR ROLE
As an Operations team member, you'll play a crucial role in delivering world-class customer service and capabilities to our policyholders-now and in the future.
What you will be doing
  • Real-time monitoring of queues across multiple lines of business
  • Analyze real-time call trends and make appropriate staffing adjustments
  • Provide real-time updates to call center management regarding queue management and performance
  • Provide regular and/or ad hoc reporting to call center management
  • Create and maintain reports
  • Coordinate appropriate allocation and availability of call center staff in order to achieve company goals
  • Recommend procedural and operational guideline changes to improve communications and efficiency
  • Make necessary adjustments to workforce management software to track the productivity of Call Center Agents
  • Plan and schedule off-phone events
  • Lead and provide updates in department meetings
  • Provide administrative support to the Call Center and Call Center Management Staff
  • Perform other duties as assigned by management

What you bring
  • Minimum of two years of call center experience
  • Experience with call center tools such as Amazon, Verint, CMS or IEX
  • Strong analytical and problem-solving skills
  • Excellent planning and time management skills
  • Excellent verbal/written communication skills
  • Intermediate expertise in Excel and PowerPoint
  • Ability to work flexible hours 7AM - 8 PM including extended nights and/or weekends and overtime as needed

Employee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

ADDITIONAL INFORMATION
National Range: $52,700- $76,000
High- Cost Range (includes New York): $65,900- 96,000
Disclaimer: This role is aligned to a national market- based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job- related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is baed on individual and company performance and is not guaranteed.
This role is not eligible for employment visa sponsorship.

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