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Contact Manager Jobs in Virginia (NOW HIRING)

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... management skills focusing on the ability to coach, counsel, motivate, and build cohesive teams ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... management skills focusing on the ability to coach, counsel, motivate, and build cohesive teams ...

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All JobsContact JobsContact Manager JobsContact Manager Jobs in Virginia

Contact Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Virginia are hiring for Contact Manager jobs?

Cities in Virginia with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

Contact Center & Dispatching Manager

AllTech Services

Sterling, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Contact Center / Dispatching Supervisor (Manager) – Lead Mission Control in Sterling, VA

This isn’t just a job — this is your chance to take command of the Mission Control of one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years, and we’re not slowing down.

If you’re stuck in a dead-end role or buried in chaos at a company that doesn’t value you, this is your chance to step up and own the next chapter of your career with a team that rewards Curiosity, Ambition, Responsibility, and Empathy — the C.A.R.E. values that drive everything we do.

What You’ll Do (Responsibilities)

  • Lead Mission Control — Manage, coach, and grow a high-performing team of CSRs and dispatchers to keep our HVAC and plumbing operations running with precision.

  • Master the flow — Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.

  • Champion training and growth — Partner with our internal trainers, external coaches, and Nexstar best practices to keep your team sharp and successful.

  • Drive innovation — Collaborate with leadership to refine processes, implement better systems, and optimize our ServiceTitan platform for maximum impact.

  • Decide with confidence — Make fast, informed decisions in high-pressure situations without losing focus on service quality or team morale.

  • Model leadership — Set the standard for integrity, accountability, and CARE values in everything you do.

What You’ll Bring (Qualifications)

  • 5+ years of leadership in dispatch, customer service, or call center management within the HVAC, plumbing, or service trades.

  • Calm, confident decision-making — even in complex, high-stakes situations.

  • Experience with ServiceTitan or similar AI dispatching software is a plus.

  • A growth mindset, with ambition to thrive in a company that promotes from within.

  • A natural leader who embodies Curiosity, Ambition, Responsibility, and Empathy.

  • Familiarity with Nexstar principles is a bonus, but a willingness to learn is even better.

Why You’ll Love It Here

  • Industry-best health insurance — United Healthcare coverage with company-paid premiums up to 80%, low deductibles, and nationwide acceptance.

  • Dental and vision coverage

  • Short- and long-term disability

  • Company-paid life insurance with options to add more

  • 401(k) with 4% match

  • Tuition reimbursement — advance your skills with our support

  • Generous PTO, sick days, and paid holidays

  • Employee perks — appreciation luncheons, holiday events, workout facility, and even on-site showers

  • A culture built on CARE and growth, where loyalty and hard work are recognized and rewarded.

Ready to lead from the front? Join the #1 HVAC and plumbing team in Loudoun County, drive operational excellence in Sterling, VA, and take your career to the next level. Apply today and lead Mission Control at AllTech Services.