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Contact Manager Jobs in Utah (NOW HIRING)

NiCE

Director, Product Management, Platform

Sandy, UT · On-site

$221K - $232K/yr

Preferred : • Contact center experience with an emphasis on reporting, data usage, and analysis; familiarity with omnichannel and multichannel contact management. • Familiarity with ...

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Contact Manager information

See Utah salary details

$20.9K

$55.9K

$93.3K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Utah is $55,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Utah are hiring for Contact Manager jobs?

Cities in Utah with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,852 per year, or $26.9 per hour.

Contact Center Systems Administrator (Five9 & Analytics)

Verawholehealth

Sandy, UT • Remote

$81K - $122K/yr

Full-time

Re-posted 3 days ago

Job description

Job Description Summary

We are seeking a skilled Contact Center Systems Administrator to own the management, optimization, and reporting architecture of our Five9 cloud platform. In this role, your time will be split between hands-on Five9 administration-specifically focusing on Interactive Voice Response (IVR) design and outbound dialing strategies-and data consolidation. You will be the bridge between our raw telecom data and actionable business insights, pulling metrics from platforms like Aceyus, Five9, and manual data sources into unified reporting systems to drive performance.

How will you make an impact & Requirements

Core Responsibilities

  • Five9 Administration & IVR Design: Design, build, test, and maintain complex IVR routing flows, skills-based routing, and agent configurations within Five9 to optimize the customer journey.

  • Intelligent Virtual Agent (IVA) Administration: Experience administering and maintaining Five9 or other IVA platforms.

  • Outbound Dialing Management: Build and manage outbound dialing campaigns, lists, and dialing rules. Monitor list penetration, abandon rates, and compliance metrics to maximize agent productivity.

  • Data Consolidation & Reporting: Act as the primary architect for contact center performance data. Regularly pull, blend, and synthesize data from multiple disparate sources-including Five9, Aceyus, and external databases to tell a business story.

  • Dashboard, Workflow and Scorecard Administration: Maintain and optimize complex dashboards used by leadership. Build macros, formulas, and data connections to ensure daily, weekly, and monthly reports are accurate and delivered on time.

  • Troubleshooting & Support: Serve as the internal subject matter expert (SME) for Five9 technical issues, logic errors in routing, or data discrepancies in performance reports.

Required Technical Skills & Qualifications

  • Five9 Expertise: Minimum 2-3 years of hands-on experience administering Five9 (Advanced IVR Studio, Campaign Management, Administrator Console).

  • Outbound Campaign Architecture: Proven experience managing predictive, power, or preview dialers, including list management and compliance guidelines.

  • Multi-Source Reporting: Experience using Aceyus (or similar contact center data aggregation platforms) to monitor real-time and historical omnichannel metrics.

  • Advanced Data Manipulation: Exceptional skills in spreadsheet utilization (lookups, array formulas, Query function, Pivot Tables) and experience managing data pipelines from multiple platforms into single datasets

  • Analytical Mindset: Ability to look at multi-source telecom data and identify trends, routing bottlenecks, or data tracking gaps.

  • Familiarity with AI platforms: Working knowledge using Google Gemini and and other AI platforms

Preferred Qualifications

  • Five9 Administrator Certification preferred

  • Experience using Google Apps Script or basic SQL to automate data pulls into Google Sheets.

  • Background working in a high-volume blended (outbound & inbound) contact center environment.

  • Experience developing reports in complex data environment

Compensation:

$81,492.00

to

$122,238.00

Apply