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Contact Manager Jobs in Oregon (NOW HIRING)

Körber Group

Senior Project Manager

OR · On-site +1

You will serve as the primary client-facing contact, managing all customer communications, technical documentation, status reporting, and coordination meetings * You will partner cross-functionally ...

Ashfield MedComms

Senior Account Manager

OR · On-site +1

Acting as the primary client contact, you'll oversee a broad range of projects from concept through ... Manage the successful delivery of a broad range of medical affairs and publications initiatives ...

Schnitzer Properties

Administrative Assistant

Portland, OR · On-site

$19 - $25.75/hr

Build and manage audience segments, tags, and contact categories so campaigns reach the appropriate groups without repeated manual review. * Track campaign engagement and platform usage, monitor ...

Advisors Asset Management

Regional Vice President

Enters and maintains data in contact management system to properly track all sales efforts, client contacts and any other necessary information * Perform other job-related duties as assigned ...

Standish Management

Engagement Manager

Portland, OR · On-site

Maintain frequent client contact to keep abreast of ongoing fund activities * Manage client expectations * Manage engagement keeping in mind client needs, staff utilization and overall engagement ...

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Showing results 21-40

All JobsContact JobsContact Manager JobsContact Manager Jobs in Oregon

Contact Manager information

See Oregon salary details

$24.3K

$64.9K

$108.4K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Oregon is $64,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $64,865 per year, or $31.2 per hour.

Product Management Director - Outbound Contact Center Solutions

Five9

OR • On-site, Remote

$232K - $243K/yr

Full-time

Re-posted 29 days ago

Job description

The Product Management Director will play a critical role in evangelizing Five9's Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement-ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional  inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive-requiring precision, compliance, and business-driven use cases. The Director of Product Management - Outbound Solutions will champion Five9's outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance.

Responsibilities: 

  • Market Evangelism & Customer Engagement

    • Act as the face of Five9's outbound portfolio in customer meetings, executive briefings, and analyst sessions.
    • Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach.
    • Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.
    • Continuously identify new opportunities where proactive engagement keeps Five9's solutions relevant.

    Field Enablement & Sales Support

    • Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators.
    • Partner with go-to-market teams to accelerate subscription growth in North America.
    • Engage directly in strategic deals, mapping outbound capabilities to customer business objectives.

    Product Strategy & Roadmap Alignment

    • Capture customer feedback, compliance trends, and market signals to evolve the roadmap.
    • Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization.
    • Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement.

    Thought Leadership

    • Serve as Five9's outbound solutions evangelist at industry events, advisory boards, and analyst briefings.
    • Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness.
    • Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers.

Key Performance Indicators (KPIs):

  • Success in this role will be measured by:

    • Revenue Impact - Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell.
    • Customer Engagement - Number of outbound-specific customer and prospect engagements (executive briefings, advisory boards, use case workshops).
    • Sales Enablement Effectiveness - Increase in win rate and shortened sales cycles for outbound deals after enablement initiatives.
    • Roadmap Execution - Timely delivery of prioritized features aligned with customer and compliance needs.
    • Market Differentiation - Analyst recognition and improved market positioning of Five9 outbound solutions.
    • Use Case Expansion - Growth in the number of validated and monetized outbound use cases across industries (collections, healthcare, retail, financial services).

Qualification:

  • 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology.
  • Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions.
  • Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement.
  • Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications.
  • Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases.
  • Exceptional communication and executive presence, with the ability to influence C-level stakeholders.
  • Bachelor's degree required; MBA or advanced degree preferred.

Ideal Candidate Profile:

The ideal candidate will:

  • Be a Storyteller: Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike.
  • Act Like a Market Evangelist: Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement.
  • Customer-Centric Mindset: Naturally curious about customer challenges and able to translate them into actionable roadmap priorities.
  • Strategic + Hands-On: Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements.
  • Influencer Across Functions: Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success.
  • Compliance-Savvy: Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations.
  • Growth-Oriented: Motivated by delivering measurable outcomes-ARR growth, adoption, customer satisfaction, and competitive differentiation.

 

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