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Contact Director Jobs (NOW HIRING)

Class-taught, a member of The Mother Church, and an active member of a branch church For more information, please contact Director of Christian Science Nursing Services Connie Wahl via email: cwahl ...

Class-taught, a member of The Mother Church, and an active member of a branch church For more information, please contact Director of Christian Science Nursing Services Connie Wahl via email: cwahl ...

Director, Patient Contact Center A career that changes lives. SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New ...

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...

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Contact Director information

What is the difference between Contact Director vs Customer Service Manager?

AspectContact DirectorCustomer Service Manager
Required CredentialsBachelor's degree, experience in communications or marketingBachelor's degree, experience in customer service or operations
Work EnvironmentCorporate offices, marketing, or communications departmentsCustomer service centers, call centers, retail or service industries
Employer & Industry UsageUsed in marketing, communications, and client relations departmentsCommon in retail, hospitality, and service industries
Search & Comparison IntentPeople comparing leadership roles in client relationsIndividuals seeking customer service management roles

The Contact Director typically oversees communication strategies and client relations at a higher strategic level, often within marketing or corporate communications. In contrast, the Customer Service Manager focuses on managing customer support teams and ensuring service quality. While both roles involve client interaction, the Contact Director's scope is broader and more strategic, whereas the Customer Service Manager is more operational and team-focused.

What are the key skills and qualifications needed to thrive as a Contact Director, and why are they important?

To thrive as a Contact Director, you need strong leadership abilities, strategic planning skills, and a background in customer relationship management, often supported by a degree in business or communications. Familiarity with CRM platforms, analytics tools, and call center management systems is typically required. Excellent interpersonal, problem-solving, and decision-making skills help you lead teams and manage complex client interactions. These competencies are crucial for driving customer satisfaction, operational efficiency, and achieving organizational goals.

How does a Contact Director typically collaborate with other departments to improve customer experience?

A Contact Director works closely with teams such as customer service, IT, sales, and marketing to ensure seamless communication and effective resolution of customer inquiries. They often lead cross-functional meetings to align on customer service strategies, analyze feedback, and implement improvements. This collaborative approach helps identify process bottlenecks, enhance service quality, and ensure that the company's customer experience goals are met. Regular interaction with department heads is essential to drive initiatives and report on contact center performance.

What does a Contact Director do?

A Contact Director is responsible for overseeing and managing all communication channels between a company and its clients, partners, or stakeholders. They develop and implement strategies to ensure effective customer engagement, coordinate contact center activities, and supervise teams handling customer inquiries. Their goal is to improve customer satisfaction, streamline communication processes, and maintain consistent messaging across all contact points. Contact Directors often analyze communication metrics and provide training to staff to enhance service quality.
What cities are hiring for Contact Director jobs? Cities with the most Contact Director job openings:
What are the most commonly searched types of Contact jobs? The most popular types of Contact jobs are:
What states have the most Contact Director jobs? States with the most job openings for Contact Director jobs include:
Assistant Director, Engagement

Assistant Director, Engagement

APSU, Inc.

Clarksville, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

The Assistant Director of University Events and Engagement supports the planning, coordination, and execution of a wide range of University events and engagement initiatives. This role manages smaller-scale events such as ribbon cuttings and student engagement activities, while also supporting the marketing and promotion of all events produced by the Office of University Events and Engagement. The position plays a key role in ensuring events are well-executed, on brand, and aligned with the University's engagement and advancement goals.

Primary Duties and Responsibilities:

  • Plan and execute smaller University events, including ribbon cuttings, recognitions, student engagement programs, and internal or community-facing events, ensuring consistency with University standards and goals.
  • Collaborate with campus partners and community stakeholders, including academic units, student organizations, and administrative offices, to ensure successful engagement and alignment with institutional priorities.
  • Support the marketing and promotion of events by coordinating event communications, timelines, and messaging in collaboration with marketing, communications, and digital teams; assist with invitations, registrations, and promotional materials all in conjunction with the University's Public Relations office and procedures. 
  • Assist with event logistics and planning of larger-scale events with the Sr. Director of University Events and Engagement, including venue coordination, timelines, run-of-show documents, vendor communication, and on-site event management.
  • Provide administrative and operational support to the Office of University Events and Engagement, including tracking event details, maintaining documentation, and assisting with post-event follow-up and evaluation.

Minimum Qualifications

  • Minimum of a Bachelors Degree
  • Minimum of one (1) year experience in event planning
  •  

Knowledge, Skills, and Abilities

  • Ability to coordinate and administer programs/projects, activities and protocols.
  • Ability to use Microsoft Office (Excel, PowePoint, Word) and other databases and software
  • Ability to maintain records, track engagement, and support reporting and continuous improvement.
  • Excellent written, verbal, interpersonal, and organizational communication skills
  • Proven ability to multi-task, manage multiple projects simultaneously, and meet deadlines

Physical Requirements

Light work, lifting up to 10 pounds

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 11,000 students and is located in Clarksville, Tennessee, a community of an estimated 150,287 people located approximately 40 miles northwest of Nashville, TN.

Austin Peay State University is a proud supporter of hiring veterans. We hire veterans with equivalent experiences and pay grades from their military service, rather than requiring or preferring only college degrees. Please visit our website for more information on how veterans can qualify for additional employment opportunities at APSU: https://www.apsu.edu/human-resources/hiring-veterans/.

Austin Peay State University (APSU) prohibits discrimination in all employment, programs, and activities based on race, color, religion, national origin, sex (including pregnancy), disability, age, veteran status, genetic information, or any other legally protected status. For Title IX inquiries or complaints, contact: Chief of Institutional Culture & Title IX Coordinator, LaNeeca R. Williams at williamslr@apsu.edu | 931-221-7690, Browning Building, Room 140, Clarksville, TN 37044. For other non-discrimination concerns, contact: Director of Institutional Culture & Title VI & Title VII Coordinator, Dr. Jo Baldwin at baldwinjapsu.edu | 931-221-7178 or Associate Director of Accessibility Compliance & ADA/504 Coordinator, Jayme Glover at gloverj@apsu.edu | 931-221-7160. View APSU's full nondiscrimination policy at Policy 6:001.