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Contact Centre Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Contact Center Agent

Irvine, CA · On-site

$17.50 - $23.50/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems LLC

Contact Center Agent

Sonoma, CA · On-site

$18.25 - $24.75/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Fresno, CA · On-site

$18 - $24/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Irvine, CA · On-site

$21 - $29/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Napa, CA · On-site

$17 - $23/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Oxnard, CA · On-site

$20 - $26/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Oxnard, CA · On-site

$20 - $26/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

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Contact Centre Agent information

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How much do contact centre agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contact centre agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

How can I become a contact centre agent?

To become a contact centre agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require specific training or certifications. Entry-level positions often provide on-the-job training.

How do I become a contact centre agent with no experience?

To become a contact centre agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to teach call handling and computer skills.

What is the work of a contact centre agent?

A contact centre agent handles customer inquiries, provides information, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient service and maintain customer satisfaction.

What cities are hiring for Contact Centre Agent jobs?

Cities with the most Contact Centre Agent job openings:

What states have the most Contact Centre Agent jobs?

States with the most job openings for Contact Centre Agent jobs include:

What are popular job titles related to Contact Centre Agent jobs?

For Contact Centre Agent jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Agent job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Contact Center Agent

Irvine, CA • On-site

Independent Living Systems LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systems LLCexternal

$17.50 - $23.50/hr

Other

Posted 29 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.
Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.
Preferred Qualifications:
  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.
Responsibilities:
  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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