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Contact Center Team Lead Jobs (NOW HIRING)

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong ...

GT Independence, LLC

Contact Center Team Leader

Salem, OR · On-site

$60 - $80/hr

The Contact Center Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

Working closely with the Contact Center Lead, this role balances operational execution with employee development to improve both customer experience and team performance. The Contact Center ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Working closely with the Contact Center Lead, this role balances operational execution with employee development to improve both customer experience and team performance. The Contact Center ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Working closely with the Contact Center Lead, this role balances operational execution with employee development to improve both customer experience and team performance. The Contact Center ...

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Contact Center Team Lead information

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How much do contact center team lead jobs pay per year?

As of Sep 8, 2026, the average yearly pay for contact center team lead in the United States is $59,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a contact center team lead?

Contact Center Team Leads are professionals who oversee and guide a team of customer service representatives within a call or contact center. Their responsibilities include managing daily operations, monitoring team performance, providing training and support, and ensuring customer inquiries are handled efficiently. Team Leads play a critical role in maintaining high service standards, resolving escalated issues, and driving the team towards achieving performance targets. They also often serve as a communication bridge between management and frontline staff.

What does a contact center team lead do?

As a Contact Center Team Lead, you play a critical role in monitoring daily operations, providing guidance to team members, and ensuring service quality standards are met. You support team performance by coaching agents, conducting regular feedback sessions, and identifying opportunities for skill development. When escalated customer issues arise, you act as the point of contact to resolve complex problems efficiently, balancing customer satisfaction with company policies. This role requires strong communication skills and the ability to motivate and develop your team in a fast-paced environment.

What skills and qualifications are needed to thrive as a contact center team lead?

To thrive as a Contact Center Team Lead, you need experience in customer service, strong leadership abilities, and familiarity with performance metrics, often supported by a background in call center operations or related supervisory roles. Proficiency with contact center software (like CRM systems and workforce management tools) and knowledge of quality assurance protocols are typically required. Exceptional communication, conflict resolution, and motivational skills help team leads inspire staff and handle escalated situations effectively. These capabilities ensure smooth operations, high team morale, and excellent customer service outcomes in a dynamic contact center environment.

Who are the top companies hiring for Contact Center Team Lead jobs?

The top employers for Contact Center Team Lead jobs are:

What are popular job titles related to Contact Center Team Lead jobs?

For Contact Center Team Lead jobs, the most frequently searched job titles are:

Contact Center Team Lead jobs near you

Satellite Contact Center Task Lead / Site Coordinator

STRUCTION SOLUTIONS

Quantico, VA • On-site

$18 - $19/hr

Contractor

Re-posted 19 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Satellite Contact Center Task Lead serves as thesingle point of contact for technical oversight, administration, staffingcoordination, and Government interface support at the Camp Lejeune or CampPendleton satellite Contact Center. The role supports on-site/face-to-faceengagement while ensuring Contact Center calls, outreach, and documentationremain coordinated with the central WWCC.
Key responsibilities
• Serve as local single point of contact forassigned satellite Contact Center activities.
• Coordinate CCR and NMCM support foractive-duty/Battalion operations and IDES-related engagement.
• Participate in anticipated weekly meetings withRSMs, Battalion staff, family/other individuals, and battle rhythm meetings.
• Ensure calls forward to WWCC duringnon-operational hours.
• Monitor documentation discipline and escalatestaffing, performance, or Government interface issues to the PM/APM.
• Support local onboarding, access, training, andproperty/workspace accountability as applicable.
Minimum qualifications
• High school diploma or equivalent required;associate or bachelor's degree preferred.
• At least three years of military support,contact center, case management, site coordination, operations, or customerservice experience.
• At least one year of team lead, sitecoordination, supervisory, or Government stakeholder coordination experience.
• Ability to work locally near the assignedinstallation and attend face-to-face meetings as required.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Marine Corps, DoD, military family readiness,IDES, wounded warrior, veteran transition, or installation support experience.
• Experience coordinating meetings with Governmentstaff, families, service members, or multidisciplinary teams.
• Knowledge of MCWIITS, SharePoint, Microsoft 365,CRM systems, or Government case management systems.
Location:
  • Contractor Facility, Government Facility, Hybrid

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