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Contact Center Support Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

This role focuses on delivering accurate, timely, and professional support while meeting defined performance and quality standards. Immersion Consulting delivers high-quality contact center support ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

This role focuses on delivering accurate, timely, and professional support while meeting defined performance and quality standards. Immersion Consulting delivers high-quality contact center support ...

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...

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As of Sep 10, 2026, the average hourly pay for contact center support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

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Infographic showing various Contact Center Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Contact Center Agent

Mechanicsburg, PA • On-site

Immersion Consulting
Business Management Consulting • 11 - 50 employees
Learn more about Immersion Consultingexternal

$15.50 - $20.75/hr

Other

Re-posted 17 days ago

Job description

Contact Center Agent

The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across phone and digital channels. This role focuses on delivering accurate, timely, and professional support while meeting defined performance and quality standards.

Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.

All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM – 8:00 PM, Monday through Friday, with assigned shifts).

Key Responsibilities

Customer Support & Service Delivery

  • Respond to inbound calls and digital inquiries (e.g., chat, email) related to account servicing and general support
  • Provide clear, accurate information using approved resources and workflows
  • Resolve routine requests during first contact whenever possible

Documentation & Systems Usage

  • Accurately document all customer interactions in contact center systems
  • Verify customer information and maintain data accuracy
  • Follow established processes for routing or escalating requests

Performance & Quality

  • Meet defined performance metrics, including call quality, productivity, and schedule adherence
  • Maintain professionalism and consistency across all customer interactions
  • Follow all data privacy, security, and confidentiality requirements
Qualifications

High school diploma or equivalent

0–2 years of customer service or contact center experience

Strong communication and interpersonal skills

Ability to work in a high-volume, structured environment

What Success Looks Like (6–12 Months)

Independently manages a full workload across channels

Consistently meets or exceeds quality and productivity targets

Demonstrates strong customer service and problem-solving skills

Growth Opportunities

Senior Agent

Supervisor

Quality Assurance or Workforce Management pathways

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