ZipRecruiter

Log In

1

Contact Center Manager Jobs in Springfield, IL (NOW HIRING)

Kedrion S.p.A.

Center Manager

Springfield, IL · On-site

Hiring Pay Range Min: 79,200.00 Hiring Pay Range Max: 118,200.00 Center Manager KEDPLASMA is a ... For more information, please contact the Department of Homeland Security.

VIOC

Entry-level Lube Tech/Technician

Springfield, IL · On-site

$16.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

VIOC

Entry-level Lube Tech/Technician

Springfield, IL

$16.75/hr

Hands-on training for the potential to become a Service Center Manager within 18-24 months. * Debt ... Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for ...

next page

Showing results 1-20

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Springfield, IL

Contact Center Manager information

See Springfield, IL salary details

$21.3K

$65.1K

$97.1K

How much do contact center manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for contact center manager in Springfield, IL is $65,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $74,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Springfield, IL? The most popular types of Contact Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Contact Center Manager jobs? Cities near Springfield, IL with the most Contact Center Manager job openings:
Contact Center Manager jobs near you

Center Manager

Kedrion S.p.A.

Springfield, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Posting Start Date: 5/29/26
State/Province: Illinois
Job Location: Springfield
Place of Employment: Onsite
Contract Duration:
Hiring Pay Range Min: 79,200.00
Hiring Pay Range Max: 118,200.00
Center Manager
KEDPLASMA is a subsidiary of Kedrion Biopharma Inc. KEDPLASMA specializes in the collection and procurement of high-quality plasma that is processed into plasma-based therapies. Kedrion Biopharma Inc. is an international company specializing in the collection and fractionation of blood plasma to produce and distribute plasma-derived therapeutic products. Our therapies help treat and prevent serious diseases, including Hemophilia, Primary Immune System Deficiencies, and Rh-Sensitization.
Job Summary
Step into a leadership role where business success meets life-saving work.
Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run smoothly, maintaining strict compliance with safety and regulatory standards, driving business results, and fostering a positive donor and staff experience. Your work will directly support the creation of life-saving plasma-derived therapies for patients worldwide.
What you'll do
  • Oversee all aspects of daily center operations, including quality, compliance, staffing, donor experience, and financial performance.
  • Achieve business targets for collection volumes, cost efficiency, inventory management, donor retention, and profitability.
  • Manage recruitment, hiring, onboarding, performance evaluations, training, and career development for center staff.
  • Ensure compliance with FDA, CLIA, cGMP, SOPs, and other regulatory requirements.
  • Lead, develop, and coach staff to meet performance standards and achieve operational goals.
  • Maintain accurate and compliant documentation, including personnel records, donor information, and regulatory reports.
  • Oversee equipment maintenance, calibration, and timely repairs; respond to freezer alarms and address any product quality risks.
  • Monitor inventory levels for supplies and medical consumables, ensuring proper organization, storage, and replenishment.
  • Develop staff schedules to ensure optimal coverage during operating hours and minimal donor wait times.
  • Manage financial aspects of the center, including budgeting, payroll, donor fees, and cost control.
  • Address donor and customer concerns professionally to ensure a positive donation experience.
  • Partner with marketing and community outreach to grow the donor base and increase retention.
  • Lead risk management activities, investigate incidents, and implement corrective actions as needed.
  • Conduct regular staff meetings to review operational updates, training needs, and process improvements.
  • Maintain a safe, clean, and welcoming environment for both donors and staff.
  • Ensure timely shipping of plasma units and samples in accordance with SOPs and corporate logistics guidelines.

Qualifications and need-to-know
  • Bachelor's degree, preferably in Healthcare, Life Sciences, or Business Administration.
  • Minimum of 3 years' management experience, preferably in a plasma/blood collection center or another regulated environment.
  • Knowledge of plasma operations, business processes, and regulatory requirements (FDA, CLIA, cGMP) preferred.
  • Experience in managing profit and loss and operational performance metrics.
  • Strong leadership, communication, and organizational skills.
  • Proficiency with Microsoft Office Suite, data entry, and recordkeeping systems.
  • Ability to travel up to 15% to other centers or corporate locations (including overnight travel).

Employment eligibility verification will be required at the time of hire. This position does not offer visa sponsorship now or in the future.
Kedrion Biopharma Inc. is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary ranges are determined based on relevant experience, education, and certifications.
If you require assistance with your employment application or need reasonable accommodations to perform job duties, please contact our Talent Acquisition team at kedtalent@kedrion.com.
Employee Benefits: At Kedrion Biopharma Inc., we believe in taking care of our people. Our benefits package is designed to support your health, happiness, and future, including:
  • Health & Wellness - Full medical, dental, and vision coverage
  • Financial Security - Life insurance, AD&D, and retirement savings plans
  • Work-Life Balance - Paid time off, sick leave, and paid holidays
  • Career Growth - Training programs and development opportunities
  • Extra Perks - Employee discounts, wellness initiatives, and more!

For specific inquiries please reach out to us
Kedrion Biopharma Inc. participates in E-Verify and provides the federal government with Form I-9 information to confirm employment authorization. For more information, please contact the Department of Homeland Security.

Apply