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Contact Center Manager Jobs in Baton Rouge, LA (NOW HIRING)

b1BANK

Banking Center Manager

Baton Rouge, LA · On-site

The Banking Center Manager is responsible for the compliance with all applicable operational ... Pull and actively contact clients on the NSF List each day by the deadline. * Responsible for ...

New

Pep Boys

Lead Customer Service Advisor

Baton Rouge, LA · On-site

$11 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Pep Boys

Lead Customer Service Advisor

Baton Rouge, LA · On-site

$11 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

UOB

VP, Digital Banking Manger - Private Bank

Central, LA · On-site

$150 - $230/hr

... Contact Centre/Branch), rollout planning and production validation* Oversee day-to-day feature ... Manage customer issues and complaints, driving timely resolution and minimizing customer and ...

Pep Boys

Lead Customer Service Advisor

Baton Rouge, LA · On-site

$11 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Baton Rouge, LA

Contact Center Manager information

See Baton Rouge, LA salary details

$16.9K

$51.5K

$76.9K

How much do contact center manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for contact center manager in Baton Rouge, LA is $51,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $58,800.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Baton Rouge, LA?

The most popular types of Contact Center jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Contact Center Manager jobs?

Cities near Baton Rouge, LA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,498 per year, or $24.8 per hour.

Contact Center Specialist

Essential Credit Union

Baton Rouge, LA • On-site

Full-time

Re-posted 10 days ago

Job description

Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Handle member contacts thoroughly and concisely.
  • Monitor call volume and seek assistance during periods of high volume.
  • Solve issues related to either depository or lending functions.
  • Create member service requests for the Fulfillment Agent.
  • Explain and cross sells Credit Union products and services to members and potential members.
  • Recognize and consider the needs of the members to provide a superior online experience.
  • Identify opportunities to strengthen members’ relationships through additional product and service offerings.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
  • Support Credit Union service initiatives such as online services.
  • Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
  • Maintain productivity log, member call back list, etc. according to expectations.
  • Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
  • Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
  • Maintain written procedures for position.
  • Follow regulatory procedures in accordance with Federal and State Regulations
  • Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
  • Knowledge of Bank Secrecy Act.
  • Knowledge of Reg CC holds.

Major Accountabilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Monitor call volume and seek assistance during periods of high volume.
  • Create member service requests for the Fulfillment Agent.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:
  • Maintain working knowledge of Microsoft Office Products (word, excel, and office).
  • Use of desktop and laptop computers.
  • Working knowledge of other core systems.
  • Annual training to ensure compliance with NCUA requirements, rules, and regulations.

Work Experience:
  • 1-2 years of previous experience in a financial institution setting.
  • Six (6) months credit union member service experience.

Skills, Abilities, and Knowledge:
  • Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
  • Problem solving and solid decision-making ability.
  • Excellent written and verbal communication skills.

Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.

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