Contact Center Manager Jobs in Quebec (NOW HIRING)

About Valero Energy Inc.

Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of Valero Energy Corporation, a Fortune 500 company. We are the leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario-and the world’s second-largest producer of renewable diesel fuel and ethanol. We stand out as the second-largest petroleum refiner in eastern Canada, thanks to our Jean-Gaulin Refinery in Lévis. We also possess numerous major logistical infrastructures, such as the Montreal East Terminal.

Our success? We owe it to our 10,000 employees who are committed to our values-including safety, environmental stewardship, teamwork, community engagement and operational excellence.

We consider our employees our most important asset and provide a wide variety of stimulating jobs for those seeking to grow professionally. Our salaries and benefits-along with our retirement savings plan, which ranks among Canada’s Top 5 in terms of employer contributions-are highly competitive. These are some of the reasons we are known as an employer of choice.

Role

The purpose of the Ramp Supervisor position is to ensure the reliable, safe and continuous operation of this critical infrastructure essential to the supply of our markets.  Reporting to the Manager Operations, Pipeline & Terminals the Supervisor will be responsible for managing a team of four employees assigned to the tanker loading ramp.

The supervisor will have to adopt a mobilizing approach in order to engage his team and promote a positive synergy between the different stakeholders. In this sense, he will have to make the most of his management, problem solving and coordination skills. He will act as a resource for the operations and management systems related to the loading ramp.

The incumbent will monitor the loading ramp operating system. He will also identify opportunities for improvement, develop and implement solutions to optimize the efficiency, reliability or safety of loading ramp operations.

Responsabilities

·         Ensure the work planning of the team by coordinating the shifts of the attendants in order to ensure a continuous operation of the truck loading ramp.

·         Communicate on a daily basis with his team; set objectives, guide and define action plans.

·         Ensure product quality is maintained by acting as a resource person for the loading ramp operating system (Toptech).

·         Ensure compliance with operational procedures for control and operation of the loading ramp and deliveries.

·         Analyze the interruptions of the different systems of the ramp and coordinate the corrective actions with the intervening parties in an efficient way.

·         Perform various administrative tasks related to invoicing, periodic reporting, volume reconciliations, etc.

·         Coordinate various transportation movements, including the mobilization of tanker to support maintenance and operational activities.

·         Manage access to the loading ramps and monitor compliance by carriers and authorized users.

·        Serve as the primary point of contact for exchange partners regarding operational requirements, access requests, account updates, and service interruptions.

·       Ensure data accuracy and the effective operation of Toptech and SAP systems by performing required monitoring, reconciliations, and corrective actions

Qualifications

·         College diploma in Business Administration or an equivalent combination of education and experience.

·         Minimum of five (5) years of relevant experience.

·         Experience in personnel management, a major asset

·         Proficiency with various computer systems, particularly Excel

·         Ability to work under pressure and adaptability

·         Ability to coordinate interactions between different stakeholders

·         Strong analytical and problem-solving skills

·         Bilingualism in French and English (oral and written

Valero Energy Inc. is governed by the Charter of the French Language. However, knowledge of English is considered necessary for performing the tasks of this position.  The individual in this position will be required to review documents and interact both verbally and in writing with colleagues at the head office in Texas or in other Canadian provinces, or with various stakeholders such as customers, suppliers, unilingual anglophone business partners.

When working at our Company, your benefits will include

·       Full benefits package

·       Being employed by one of Canada’s Top 5 employers in contributions to the retirement savings plan

·       Annual bonus program

·       Reimbursement of training expenses program

·       Reimbursement of fitness activities program

·       Health and Wellness Program

·       Free access at all times to virtual healthcare

·       On-site access to a gym and fitness courses

·       Rewards program for service anniversaries

·       Summer schedule for eligible positions

·       Plus many more to discover!

Valero Energy is an employment equity employer. We encourage all those meeting the selection criteria to send us their application. It will be reviewed without consideration of statuses protected by law, including sexual orientation, gender identity, gender, minorities and individuals with disabilities.