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Contact Center Leadership Jobs (NOW HIRING)

achn

Manager, Patient Care Contact Center

Chicago, IL · On-site

Position Summary The Patient Care Contact Center Manager leads the hiring, onboarding, development, and engagement of contact center staff to deliver exceptional service to ACCESS patients and ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

Innovacare Health

Contact Center Director

The Contact Center Director leads a team of three Market Managers, a Quality Manager, and a WFM & Business Systems Administrator, and is accountable for the performance outcomes produced by each ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Excellent leadership and coaching abilities * Familiarity with contact center metrics and performance indicators * Ability to handle escalated customer issues calmly and professionally * Proficient ...

Northwest

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality ... Provides support and collaboration with leadership team for innovations and continuously identify ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Excellent leadership and coaching abilities * Familiarity with contact center metrics and performance indicators * Ability to handle escalated customer issues calmly and professionally * Proficient ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Excellent leadership and coaching abilities * Familiarity with contact center metrics and performance indicators * Ability to handle escalated customer issues calmly and professionally * Proficient ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Excellent leadership and coaching abilities * Familiarity with contact center metrics and performance indicators * Ability to handle escalated customer issues calmly and professionally * Proficient ...

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Contact Center Leadership information

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How much do contact center leadership jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center leadership in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Contact Center Leadership vs Customer Service Supervisor?

AspectContact Center LeadershipCustomer Service Supervisor
ResponsibilitiesOversees entire contact center operations, manages teams, develops strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsOften requires leadership experience, sometimes a degree in business or related fieldHigh school diploma or equivalent, customer service experience
Work EnvironmentCall centers, corporate offices, multi-team managementCall centers, customer service departments
Industry UsageCommon in large organizations with multiple teamsCommon in retail, telecom, and service industries

Contact Center Leadership focuses on managing entire contact center operations and strategic planning, while Customer Service Supervisors oversee daily agent activities and ensure customer satisfaction. Both roles require strong communication skills, but Contact Center Leaders typically have broader responsibilities and leadership experience.

Why do people quit contact center leadership?

People often leave contact center leadership roles due to high stress, long hours, and limited opportunities for advancement. The demanding environment and the need for strong interpersonal and management skills can also contribute to burnout and turnover in these positions.

What cities are hiring for Contact Center Leadership jobs?

Cities with the most Contact Center Leadership job openings:

What states have the most Contact Center Leadership jobs?

States with the most job openings for Contact Center Leadership jobs include:

What are popular job titles related to Contact Center Leadership jobs?

For Contact Center Leadership jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Leadership job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.

Manager, Patient Care Contact Center

Chicago, IL • On-site

achn
See more jobs at achnexternal

Full-time

Posted 14 days ago

Job description

Position Summary

The Patient Care Contact Center Manager leads the hiring, onboarding, development, and engagement of contact center staff to deliver exceptional service to ACCESS patients and customers. This role sets performance objectives, monitors and analyzes metrics, and ensures organizational goals are met. Partnering with health center leadership, the Manager drives continuous improvement, optimizes workflows, and fosters a high-performance, patient-focused culture. 


Core Job Responsibilities
• Build a high-performance contact center culture focused on exceptional service for patients, customers, and employees.
• Set and monitor objectives, KPI metrics, and staffing to ensure efficient daily operations.
• Plan and allocate resources to maximize productivity and service capacity (people, technology).
• Lead daily huddles with leadership and staff to align priorities and maintain engagement. 
• Collect and analyze call center statistics (e.g., scheduling and appointment conversion rates, costs, call volume, customer service metrics, accuracy, wait times).
• Respond to and resolve patient inquiries and complaints promptly and professionally. 
• Monitor and enhance scheduling, call handling, quality assurance standards, and related procedures.
• Manage the contact center budget and track expenses to ensure cost-effective operations. 
• Ensure consistent communication with operations and health center leadership and staff; prepare reports and presentations as needed. 
• Manage direct reports by setting clear expectations, providing coaching and feedback, monitoring performance, and supporting professional development.
• Perform other duties as assigned to advance health equity initiatives. 

Requirements/Preferences
• High School diploma or GED required. Bachelor’s degree in business-related field preferred.
• Minimum of five (5) years’ experience in a healthcare, medical center, or contact center environment required. 
• Minimum of three (3) years’ supervisory experience in a service-focused culture delivering quality support to patients, customers, and employees required.
• Experience in basic financial analysis, cost-effectiveness, and cost-benefit evaluation. 
• Intermediate proficiency in Microsoft Office required.
• Intermediate proficiency with call center equipment and software required.

Working Conditions/Equipment
• Call Center/office environment with occasional work in health center as needed.
• Local travel to health centers and community events required; must have reliable transportation.

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