We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
Contact Center Supervisor - BTR
Baton Rouge, LA · On-site
$60K - $75K/yr
Contact Center SupervisorWindow World | Baton Rouge, LA$60,000-$75,000 per year | Paid WeeklyJoin ... This is a hands-on leadership role for someone who enjoys coaching employees, improving team ...
Quick apply
Contact Center Supervisor - BTR
Baton Rouge, LA · On-site
$60K - $75K/yr
Contact Center SupervisorWindow World | Baton Rouge, LA$60,000-$75,000 per year | Paid WeeklyJoin ... This is a hands-on leadership role for someone who enjoys coaching employees, improving team ...
Director/Contact Center
Rockland, MA · On-site
$115K - $130K/yr
What You'll Do * Lead, coach, and develop Contact Center leaders and employees while establishing clear performance expectations, service standards, staffing strategies, and a culture of ...
Director/Contact Center
Rockland, MA · On-site
$115K - $130K/yr
What You'll Do * Lead, coach, and develop Contact Center leaders and employees while establishing clear performance expectations, service standards, staffing strategies, and a culture of ...
The Contact Center Supervisor is responsible for overseeing and managing a group of customer ... Appropriately escalate customer dissatisfaction with call center leadership team. * Other duties as ...
The Contact Center Supervisor is responsible for overseeing and managing a group of customer ... Appropriately escalate customer dissatisfaction with call center leadership team. * Other duties as ...
Director/Contact Center
Rockland, MA · On-site
$115K - $130K/yr
What You'll Do * Lead, coach, and develop Contact Center leaders and employees while establishing clear performance expectations, service standards, staffing strategies, and a culture of ...
Quick apply
Director/Contact Center
Rockland, MA · On-site
$115K - $130K/yr
What You'll Do * Lead, coach, and develop Contact Center leaders and employees while establishing clear performance expectations, service standards, staffing strategies, and a culture of ...
Contact Center Manager
Tampa, FL · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Tampa, FL · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Dallas, TX · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Dallas, TX · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Killeen, TX · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Killeen, TX · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
We're looking for a leader who thrives in a fast-paced environment, embraces change, and is ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...
Contact Center Manager
Killeen, TX · On-site
If you're a strong leader with a passion for people and performance, we'd love to hear from you. POSITION RESPONSIBILITIES Key Responsibilities: * Manage overall contact center operations, including ...
Contact Center Manager
Killeen, TX · On-site
If you're a strong leader with a passion for people and performance, we'd love to hear from you. POSITION RESPONSIBILITIES Key Responsibilities: * Manage overall contact center operations, including ...
Contact Center Manager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Las Cruces, NM · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Las Cruces, NM · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Savannah, GA · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Manager
Savannah, GA · On-site
Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
Contact Center Performance Specialist - Remote
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Contact Center Performance Specialist - Remote
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Contact Center Performance Specialist - Remote
Oak Brook, IL · On-site
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Contact Center Performance Specialist - Remote
Oak Brook, IL · On-site
$25.30 - $37.95/hr
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels for system-wide and site specific ...
Are you a strategic contact center leader who thrives on building high-performing teams and driving measurable business results? Globe Life is seeking a Director of Sales Agent Contact Center to lead ...
Quick apply
Are you a strategic contact center leader who thrives on building high-performing teams and driving measurable business results? Globe Life is seeking a Director of Sales Agent Contact Center to lead ...
Contact Center Supervisor - BTR
Baton Rouge, LA · On-site
$60K - $75K/yr
Contact Center Supervisor Window World | Baton Rouge, LA $60,000-$75,000 per year | Paid Weekly ... This is a hands-on leadership role for someone who enjoys coaching employees, improving team ...
Contact Center Supervisor - BTR
Baton Rouge, LA · On-site
$60K - $75K/yr
Contact Center Supervisor Window World | Baton Rouge, LA $60,000-$75,000 per year | Paid Weekly ... This is a hands-on leadership role for someone who enjoys coaching employees, improving team ...
Contact Center Leadership information
See salary details
$15.14 - $16.74
16% of jobs
$17.30 is the 25th percentile. Wages below this are outliers.
$16.74 - $18.33
26% of jobs
The median wage is $18.83 / hr.
$18.33 - $19.93
28% of jobs
$20.66 is the 75th percentile. Wages above this are outliers.
$19.93 - $21.53
13% of jobs
$21.53 - $23.12
1% of jobs
$23.12 - $24.72
2% of jobs
$24.72 - $26.31
3% of jobs
$26.31 - $27.91
3% of jobs
$27.91 - $29.50
3% of jobs
$29.50 - $31.10
2% of jobs
$31.10 - $32.69
3% of jobs
$15
$20
$32
How much do contact center leadership jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for contact center leadership in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.
What is the difference between Contact Center Leadership vs Customer Service Supervisor?
| Aspect | Contact Center Leadership | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees entire contact center operations, manages teams, develops strategies | Supervises customer service agents, handles escalations, ensures service quality |
| Required Credentials | Often requires leadership experience, sometimes a degree in business or related field | High school diploma or equivalent, customer service experience |
| Work Environment | Call centers, corporate offices, multi-team management | Call centers, customer service departments |
| Industry Usage | Common in large organizations with multiple teams | Common in retail, telecom, and service industries |
Contact Center Leadership focuses on managing entire contact center operations and strategic planning, while Customer Service Supervisors oversee daily agent activities and ensure customer satisfaction. Both roles require strong communication skills, but Contact Center Leaders typically have broader responsibilities and leadership experience.
Why do people quit contact center leadership?
People often leave contact center leadership roles due to high stress, long hours, and limited opportunities for advancement. The demanding environment and the need for strong interpersonal and management skills can also contribute to burnout and turnover in these positions.
What cities are hiring for Contact Center Leadership jobs?
Cities with the most Contact Center Leadership job openings:
What states have the most Contact Center Leadership jobs?
States with the most job openings for Contact Center Leadership jobs include:
What are popular job titles related to Contact Center Leadership jobs?
For Contact Center Leadership jobs, the most frequently searched job titles are:
Contact Center Manager
West Des Moines, IA • On-site
Athene
• Finance and Insurance • 1 - 5K employees1,001 - 5,000 employees
Other
Re-posted 22 days ago
Athene rating
7.1
Based on 11 frontline employees who took The Breakroom Quiz
Job description
Purpose
#J-18808-LjbffrAt Athene, we’re transforming the way we serve customers and support our employees. We’re looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people. This role is about more than managing operations—it’s about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence. Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we’re looking for a leader who can inspire others and deliver results through people.
Accountabilities- Lead and Develop Teams
- Coach and develop customer service professionals
- Create a culture of accountability, engagement, and growth
- Provide clear expectations, feedback, and support
- Lead Through Change
- Help teams successfully navigate organizational, process, and technology changes
- Communicate with clarity and build commitment to new ways of working
- Maintain performance and engagement during periods of transformation
- Drive Results and Improvement
- Use data and insights to improve team performance and customer experience
- Partner across the organization to solve problems and improve processes
- Encourage innovation and challenge the status quo
Employees are engaged, growing, and performing at a high level. Teams consistently deliver exceptional customer experiences. Change is implemented successfully with strong adoption. Process improvements create measurable business impact.
Qualifications and Experience- 5+ years of technical experience with 2+ years of people leadership experience
- Proven ability to coach, develop, and motivate teams
- Experience leading through change and driving results
- Strong communication, collaboration, and problem-solving skills
- Financial services experience preferred
- Contact center leadership experience is a plus, not a requirement
- Bachelor’s degree or equivalent experience preferred
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. Athene is a Military Friendly Employer!
About ATHENE
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
2009