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Contact Center Digital Support Manager Jobs (NOW HIRING)

Attain Partners

Contact Center Systems Analyst

The Contact Center Systems Analyst is responsible for the administration, configuration, support ... Experience supporting IVR, voice, SMS, and digital interaction workflows. * Familiarity with CRM ...

PSECU

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Indiana, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital ... Back-Office Support : * Performing various back-office functions as needed. * Providing backup ...

PSECU

Contact Center Agent

Harrisburg, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital ... Back-Office Support : * Performing various back-office functions as needed. * Providing backup ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Sales Support Manager * Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating and processing sales for all consumer insurance products via telephone, direct ...

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Contact Center Manager

Birmingham, AL · On-site

Sales Support Manager * Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating and processing sales for all consumer insurance products via telephone, direct ...

Amplity Health

Contact Center Platform Specialist - U.S. Remote We have a current opportunity for a Contact Center ... Support IVR, call flows, agent workflows, telephony, digital channels, quality management ...

Empower AI Inc.

Contact Center Knowledge Manager

$87K/yr

Responsibilities Empower AI is seeking a Contact Center Knowledge Manager to support a contact ... digital properties (e.g., Intelligent IVR, Chatbot). * Relevant experience as a KM within ...

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Contact Center Digital Support Manager information

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How much do contact center digital support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact center digital support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Contact Center Digital Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Contact Center Representative

South Boston, MA • On-site

Mass Bay Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Mass Bay Credit Unionexternal

$19.25 - $25/hr

Other

Re-posted 23 days ago

Job description

Job title
Contact Center Associate
Reports to
Contact Center Supervisor
Status
Non-exempt
Job purpose
Provides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.
Duties and responsibilities
The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
Member Service Experience
  • Verbal and written customer service skills across multiple communication channels
  • Process transactions, member correspondence via the telephone and all electronic communications.
  • Provide outstanding member experience to Mass Bay members and prospects via phone, email, ITM, secure messaging and other channels utilized by the Credit Union.
  • Ability to support the departments' efforts to deliver exceptional member experience.
  • Review and complete online membership applications. Ensure all necessary documentation has been received and applicants meet the guidelines of membership acceptance.
  • Be able to demonstrate a high level of proficiency with Mass Bay Credit Union's products and digital technology offering.
Operational Proficiency
  • Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience. Embrace new and emerging technologies to support operations and members through flexibility and the ability to learn and adapt to change.
  • Work as team within the Contact Center and across Mass Bay Credit Union; Collaborate. Communicate. Support.
  • Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect members and the Credit Union.
  • Transfer calls to the appropriate department.
  • Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union.
Business Acumen and Technical Knowledge
  • Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
  • Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms
  • Systems proficiency and navigation
  • Digital Technology (includes online banking & mobile platforms)
Support "PICK US"
  • Submit referrals to other Mass Bay Credit Union departments to expand existing member relationships.
  • Strong advocacy for the Mass Bay Credit Union brand
  • Engage in growth activities to include uncovering member needs, offering solutions, closing the business, follow-up, outbound calling and recording each point of member contact in the Credit Union's system of record.
Qualifications
  • Associate or bachelor's degree and/or 6 months - 2 years' experience in a banking/financial services and/or contact center experience preferred
Working conditions
  • Works mostly at desk with a chair.
  • Traveling to other branch locations may be required.
Physical requirements
  • Ability to lift and carry objects up to 25 pounds.
  • Ability to use a keyboard, monitor and other standard office equipment.

Direct reports
N/A

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