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Contact Center Associate Jobs in Springfield, MO

Great Southern Bank

Teller I

Nixa, MO · On-site

$14.25 - $17.75/hr

... Center Associate Standards. Provide exemplary customer service. Process a variety of financial ... please contact Human Resources at 417-895-4509. Great Southern Bank is proud to be an Equal ...

Great Southern Bank

Personal Banker I

Ava, MO · On-site

$17.75 - $21.75/hr

Meet or exceed all production goals, Banking Center Associate Standards, and regulatory ... please contact Human Resources at 417-895-4509. Great Southern Bank is proud to be an Equal ...

Five Below

Sales Associate

Ozark, MO · On-site

$12.50 - $17/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Springfield, MO · On-site

$11.75 - $16/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Ozark, MO

$12.50 - $17/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Springfield, MO · On-site

$12 - $16.25/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Springfield, MO

$12 - $16.25/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Springfield, MO

$11.75 - $16/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Dollar General

SALES ASSOCIATE in NIXA, MO S01768

Nixa, MO · On-site

$12.25 - $16.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in NIXA, MO S14928

Nixa, MO · On-site

$12.25 - $16.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in SPARTA, MO S07719

Sparta, MO · On-site

$12.50 - $16.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Springfield, MO

Contact Center Associate information

See Springfield, MO salary details

$14

$19

$22

How much do contact center associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for contact center associate in Springfield, MO is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Springfield, MO?

The most popular types of Contact Center jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Contact Center Associate jobs?

Cities near Springfield, MO with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Springfield, MO as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,423 per year, or $19.9 per hour.

Teller I

Great Southern Bank

Nixa, MO • On-site

$14.25 - $17.75/hr

Other

Re-posted 9 days ago

Great Southern Bank rating

6.6

Company rating: 6.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

142nd of 171 rated banks

Job description

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

General Description

Provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day's transactions and verifying cash totals.

Essential Duties and Responsibilities

  1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time.
  2. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed about 20% of the time.
  3. Responsible for balancing each day's transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed about 20% of the time.
  4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed about 15% of the time.
  5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
  6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed about 15% of the time.
  7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
  8. Performs any other related duties as required or assigned.

Education and Experience Requirements

  • High school diploma or GED
  • 0 to 6 months of related experience or training
  • Prior banking or cash handling experience is preferred
  • Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
  • Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
  • Ability to add, subtract, multiply and divide

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 2:15 PM - 7:15 PM; Rotating Saturday 8:00 AM - 12:00 PM

Total Hours: 20-25

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