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Contact Center Associate Jobs in Silver Spring, MD

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD

$16.25 - $21.75/hr

JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software ... REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$17 - $22.59/hr

The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle ... REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Silver Spring, MD

Contact Center Associate information

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$16

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$25

How much do contact center associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for contact center associate in Silver Spring, MD is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $24.86 per hour, depending on experience, location, and employer.

What does a contact center associate do?

A contact center associate handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

How can I make 2000 a week working from home?

Contact Center Associates can increase earnings by working full-time, handling high call volumes, and gaining specialized skills or certifications such as in customer service or technical support. Some roles offer overtime or performance bonuses that can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent full-time hours and experience in a high-demand environment.

What is the role of a call center associate?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, and resolve issues related to products or services. They often use customer relationship management (CRM) software and need good communication and problem-solving skills to ensure customer satisfaction.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What jobs pay 4000 a week without a degree?

Contact Center Associate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require certifications, licenses, or extensive experience. Most roles offering such high weekly pay are either highly specialized or involve commission-based earnings.
What are the most commonly searched types of Contact Center jobs in Silver Spring, MD? The most popular types of Contact Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Contact Center Associate jobs? Cities near Silver Spring, MD with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Contact Center Agent

Contact Center Agent

La Clinica Del Pueblo Inc

Hyattsville, MD • On-site

$18 - $22/hr

Full-time

Posted 3 days ago

Job description

La Clínica del Pueblo

Job Description

Job Title: Contact Center Agent

Department: Patient Services

Supervisor: Health Center Manager

Location: On-Site Hyattsville, MD

Classification: Non-Exempt

Synopsis: The Call Center Agent serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience across all communication channels, including phone, patient portal, text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely access to care, resolving patient inquiries efficiently, and promoting patient-centered, equitable, and culturally responsive service.

The Contact Center Agent utilizes EHR systems, contact center technologies, AI-enabled tools, knowledge bases, and digital communication platforms.

This role is accountable for meeting productivity, quality, and patient satisfaction KPIs.


Qualifications

  • High school diploma or GED required; Associate degree preferred.
  • Minimum 2 years of customer service and/or call center experience.
  • Healthcare experience required; FQHC experience preferred.
  • Insurance enrollment knowledge highly desirable.
  • Previous healthcare or patient-facing experience.
  • Basic knowledge of EHR systems.
  • Understanding of insurance and HIPAA regulations.
  • Strong communication and customer service skills.
  • Language: Bilingual proficiency in English and Spanish required with ability to communicate professionally in both languages.


Core Skills:

  • Customer-focused and empathetic
  • Able to handle high call volumes in a fast-paced environment
  • Detail-oriented and organized
  • Strong problem-solving skills
  • Team-oriented with a patient-first mindset
  • Ability to navigate multiple systems.

Duties and Responsibilities:

1. Patient Communication:

a. Manage inbound calls, chats, texts, and portal messages across channels. Educate patients on digital tools such as patient portal and telehealth.

b. Assist patients with scheduling, rescheduling, and canceling appointments according to established protocols.

c. Provide general information about services, locations, hours of operation, and provider availability.


2. Appointment Scheduling & Coordination:

a. Use the electronic health record (EHR) system to verify patient information, update records, and schedule appointments accurately.

b. Confirm that patients are aware of any necessary documents, insurance details, or preparations needed for their visits.

c. Coordinate with health center teams to ensure patient needs are met and follow-up appointments are arranged as necessary.

d. Schedule appointments while optimizing access and coordinating care.


3. Patient Assistance & Navigation:

a. Assist patients with insurance verification, understanding co-pays, and eligibility requirements, directing them to additional resources or enrollment specialists as needed.

b. Address basic patient inquiries and connect patients with appropriate departments for further assistance on clinical or billing issues.

c. Offer language support or refer patients to interpreters when language barriers exist.


4. Call Documentation & Data Entry:

a. Document call details accurately and promptly in the EHR system, including patient concerns, scheduled appointments, and any follow-up actions.

b. Maintain up-to-date patient records, ensuring data integrity and compliance with FQHC guidelines and HIPAA regulations.


5. Collaboration & Support:

a. Work collaboratively with other call center agents and health center staff to manage call volumes and meet performance goals.

b. Participate in regular team meetings and training sessions to stay current on FQHC procedures, protocols, and patient care practices.

c. Provide input on workflow improvements and contribute to a positive, patient-centered environment.


Physical Requirements:

  • This position is primarily sedentary and requires long periods of sitting and telephone/computer work.
  • May require evening or weekend shifts depending on the health center’s operational hours.


Equal Opportunity Employer. We affirm all identities at La Clínica and expect all employees to welcome and work with colleagues and clients, regardless of sexual orientation, gender identity, race/ ethnicity, country of origin, language, other ability, age, religion, or other identity.