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Contact Center Associate Jobs in Rochester, NH (NOW HIRING)

graniteymca

Welcome Center Associate

Concord, NH · On-site

$15.75 - $21.25/hr

As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You'll help ensure a ...

Zurich NA

Claims Call Centre Representative

Concord, NH · On-site

... contact center team. If you are passionate about customer service and want to help people, we want ... Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience ...

AmeriHealth Caritas

Care Connector

Concord, NH · On-site

Those fully remote associates residing in states where service is required by contract, law, or ... The Care Connector performs in a contact center environment, effectively processing calls from ...

Adecco

Warehouse Associates

Greenland, NH

$18 - $20/hr

Adecco is hiring Entry-Level Warehouse Associates for a busy distribution center near Portsmouth ... Apply today and an Adecco recruiter will contact you to discuss the best opportunity for you. Pay ...

Adecco

Warehouse Associates

Greenland, NH

$18 - $20/hr

Adecco is hiring Entry-Level Warehouse Associates for a busy distribution center near Portsmouth ... Apply today and an Adecco recruiter will contact you to discuss the best opportunity for you. Pay ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Rochester, NH

Contact Center Associate information

See Rochester, NH salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for contact center associate in Rochester, NH is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.51 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Rochester, NH?

The most popular types of Contact Center jobs in Rochester, NH are:

Contact Center Associate jobs near you

Welcome Center Associate

The YMCA of the Seacoast

Concord, NH • On-site

$13.75 - $15.25/hr

Part-time

PTO

Re-posted 9 hours ago

Job description

The Granite YMCA of Concord is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. This position requires someone who enjoys working with people, can multitask effectively, and thrives in a team environment.
As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You'll help ensure a welcoming, inclusive environment where everyone feels they belong.
In this role, you will:
  • Greet members and guests warmly, build relationships, and provide exceptional customer service
  • Act as a positive ambassador for the Granite YMCA and connect members with programs and services
  • Serve as the first point of contact for member concerns and problem-solving
  • Process memberships, program registrations, and financial transactions
  • Sell memberships and programs and provide cause-driven facility tours
  • Communicate facility usage, programs, and events accurately

Qualifications
  • Customer service experience preferred
  • Strong interpersonal and communication skills
  • Ability to work effectively in a fast-paced environment
  • Experience handling financial transactions preferred
  • Proficiency with computers and basic software (Word, Excel, Outlook or similar)
  • Experience with SGA or similar membership software preferred

Compensation & Benefits
  • Paid Time Off
  • Free YMCA Membership
  • Discounts on YMCA programs and services
  • Tuition discounts to some NH and online schools

Apply