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Contact Center Associate Jobs in Kitchener, ON (NOW HIRING)

ABL Employment

Warehouse Associate

Hamilton, ON

CA$19.05/hr

... center in Burlington! We're looking for warehouse associates to join our client in Burlington.We ... We will contact qualified candidates for this role. #ABL2 AI (Artificial Intelligence) tools may be ...

CIBC US

Associate Financial Advisor

Kitchener, ON · On-site

Engage in community and banking centre events such as business development events, client ... If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com * CIBC is committed to ...

CIBC

Associate Financial Advisor

Kitchener, ON · On-site

Engage in community and banking centre events such as business development events, client ... If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com * CIBC is committed to ...

Walmart

Optician, Dual Licensed

Burlington, ON · On-site

The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with ... Age - 16 or olderLicense - Optician License - glasses and contact lenses Preferred Qualifications.

Walmart

Optician, Dual Licensed

Guelph, ON · On-site

CA$23.40 - CA$30.72/hr

The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with ... Age - 16 or olderLicense - Optician License - glasses and contact lenses Preferred Qualifications.

Walmart

(CAN) Optician, Dual Licensed

Hamilton, ON · On-site

CA$23.40 - CA$30.72/hr

The Optician, Dual Licensed reports to the Vision Centre Manager and provides the Store with ... Age - 16 or olderLicense - Optician License - glasses and contact lenses Preferred Qualifications.

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All JobsContact Center Associate JobsContact Center Associate Jobs in Kitchener, ON

Contact Center Associate information

See Kitchener, ON salary details

$8

$14

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How much do contact center associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for contact center associate in Kitchener, ON is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $12.56 and $17.04 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Kitchener, ON?

The most popular types of Contact Center jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Contact Center Associate jobs?

Cities near Kitchener, ON with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,853 per year, or $14.8 per hour.

Client Service Associate (CSA) - Planning & Scheduling - Casual

Brantford, ON • On-site

VON Canada (Ontario)
See more jobs at VON Canada (Ontario)external

$19.61 - $20.84/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 11 days ago

Job description

Requisition Details:
Employment Status: Casual
Program Name: Visiting Nursing
Work Schedule: Days, Evenings, Weekends
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
About us:
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.
VON - At the heart of care.
About the role:
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!
What we offer:
  • Competitive salaries, vacation time, and paid statutory holidays
  • Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Work-life balance from structured schedules
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Exposure to new health care technology
What you'll do:
  • Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
  • Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
  • Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
  • Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
  • Support clients, nurses, and home support workers to ensure they receive high-quality care
  • Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
  • Protect confidential information about clients, colleagues, suppliers, and VON's operations
  • Perform other duties as assigned
What we're looking for:
  • University or college education preferred; high school diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency in MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
  • Experience in a healthcare environment is advantageous
  • Previous customer service experience in a contact center environment is an asset
  • Experience in a unionized environment is a benefit
  • A current and original copy of a satisfactory Criminal Records Check
  • The use of Personal Protective Equipment (PPE) may be required
VON Canada: Careers that fit your life. Join our team today!
A quick note: This posting is for recruitment purposes. Full job descriptions are available.
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk
Employment Type: Casual

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