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Contact Center Associate Jobs in Frederick, MD (NOW HIRING)

Ahold Delhaize

PT Center Store Associate (256076)

Thurmont, MD · On-site

$14.75 - $17/hr

PT Center Store Asociate Food Lion provides equal employment opportunities to all associates and ... If you have a disability and require assistance in the application process, please contact our ...

Ahold Delhaize

PT Center Store Associate (478110)

Frederick, MD · On-site

$15.25 - $17.50/hr

PT Center Store Associate Food Lion provides equal employment opportunities to all associates and ... If you have a disability and require assistance in the application process, please contact our ...

Guitar Center

Associate Merchandise Planner

Frederick, MD · On-site

$60K - $70K/yr

The Associate Merchandise Planner will help analyze sales and inventory performance, maintain ... Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center ...

Music & Arts

Associate Merchandise Planner

Frederick, MD · On-site

$60K - $70K/yr

The Associate Merchandise Planner will help analyze sales and inventory performance, maintain ... Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center ...

Wawa, Inc.

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Hagerstown, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Eldersburg, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Gaithersburg, MD · On-site

$17.25 - $21.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Ranson, WV · On-site

$15 - $18.75/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa, Inc.

Customer Service Associate

Frederick, MD · On-site

$15.50 - $19.25/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Frederick, MD

Contact Center Associate information

See Frederick, MD salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for contact center associate in Frederick, MD is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $23.89 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Frederick, MD?

The most popular types of Contact Center jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Contact Center Associate jobs?

Cities near Frederick, MD with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $45,277 per year, or $21.8 per hour.

Temporary Contact Center Representative

ROCS

Rockville, MD

$24 - $28/hr

Full-time, Temporary

Posted yesterday

New

Job description

Why You Want to Work Here: 
As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.
Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.
Requirements:
  • Associate's or Bachelor's degree preferred.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
Preferred Skills:
  • Bilingual.
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).

Full-time, Onsite, Temporary (expected to last through April 2027)
$24-28/hr